Night Front Desk Lead — Guest Experience & Balance Expert

Geronimo Hospitality Group; Santa Barbara (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group in Santa Barbara seeks a Night Auditor to balance daily revenue and expenses while ensuring top-notch guest service at the front desk. You’ll handle check-ins/outs, post charges, and monitor cash and accounts with meticulous attention to detail and strong communication.

The role emphasizes guest satisfaction, problem resolution, and MDOD duties in a vibrant hotel environment along the Santa Barbara coast. Prior experience in front desk operations is valued.

Qualifications

• Excellent communication skills and professional attitude.
• Effective conflict management and decision making.

Responsibilities

• Greets every guest that is encountered.
• Posting of room charges, taxes and all other revenues to guest accounts.
• Transfer charges and deposits to master accounts.
• Verifies all account posting and balances.
• Tracks room revenues, occupancy percentages, and other front office statistics.
• Prepares a summary of cash, check, and credit card activities.
• Summarizes results of operation for management and reporting.

Skills

Excellent communication

Professional attitude

Conflict management

Decision making

Education

High school diploma

Job description

Geronimo Hospitality Group in Santa Barbara seeks a Night Auditor to balance daily revenue and expenses while ensuring top-notch guest service at the front desk. You’ll handle check-ins/outs, post charges, and monitor cash and accounts with meticulous attention to detail and strong communication.

The role emphasizes guest satisfaction, problem resolution, and MDOD duties in a vibrant hotel environment along the Santa Barbara coast. Prior experience in front desk operations is valued.