Night Front Desk Agent | Guest Experience

Concord Hospitality Brand; East Lansing (MI); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

Tuition assistance

Discounted room rates

Training & development

Job summary

Concord Hospitality Brand is seeking a Night Auditor/Front Desk Clerk to greet guests, handle check-ins/outs, and provide exceptional service during the night shift. You will be the hub of guest interaction and represent the brand with professionalism.

Key duties include handling guest requests, maintaining a high level of hospitality, and ensuring cash handling accuracy while safeguarding guest privacy. We value a proactive, friendly approach and a team-first attitude.

Responsibilities

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Resolve guest concerns promptly to ensure satisfaction.
• Post guest charges, collect payments, and follow cash handling procedures.
• Handle guest mail and messages with privacy and professionalism.
• Be knowledgeable of hotel brand programs and offers.
• Communicate effectively with various departments and management about guest feedback.
• Respond quickly to calls, lobby visitors, and front desk requests.
• Know hotel safety and emergency procedures.

Job description

Concord Hospitality Brand is seeking a Night Auditor/Front Desk Clerk to greet guests, handle check-ins/outs, and provide exceptional service during the night shift. You will be the hub of guest interaction and represent the brand with professionalism.

Key duties include handling guest requests, maintaining a high level of hospitality, and ensuring cash handling accuracy while safeguarding guest privacy. We value a proactive, friendly approach and a team-first attitude.