Night Front Desk & Guest Experience Specialist

Hobby Hotel Group; Houston (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Vacation and Paid Time Off

Hotel discounts at brand properties

Holiday Pay for worked holidays

Birthday Pay: A full paid day on your:

Referral bonuses

Job summary

Sincere Hospitality in Houston, TX is seeking a Front Desk Night Auditor who will warmly welcome guests, handle check-in/out, and maintain accurate records in the PMS. You will be the first point of contact and uphold hotel brand standards while supporting nightly operations.

The role requires flexibility to work morning and evening shifts, weekends and holidays, with competitive wages and benefits including PTO, hotel discounts, holiday pay, birthday pay, and referral bonuses.

Qualifications

• High School Diploma or GED.
• Proficiency in Microsoft Office programs.
• Must be available to work morning and evening shifts.
• Must be available to work on weekends & holidays.

Responsibilities

• Warmly and professionally welcome all guests and ensure quality check-in and checkout experience.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes calls, emails, and in-person inquiries as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains and updates accurate records using the hotel's systems, such as the PMS system.
• Demonstrates a keen eye for detail when performing Night Audit functions and procedures.
• Ensures common areas/entryway/lobby is clean, neat, and orderly.
• Promptly and effectively handles guest requests and complaints with professionalism, tact, and a courteous manner, seeking solutions that align with the hotel's policies.
• Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
• Seek feedback from guests to identify areas for improvement and relay compliments to the team.
• Execute check-in/check-out processes with accuracy and efficiency.
• Manage reservations, cancellations, and room assignments to optimize occupancy.
• Ensures reservation and billing accuracy.
• Maintain up-to-date records on hotel systems (e.g., out of order rooms, guest requests).
• Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
• Maintain an organized and tidy front desk area, contributing to an overall positive guest impression.
• Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
• Collaborate with team members to find solutions and prevent recurring problems.
• Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.
• Escalate complex issues to the appropriate supervisor or department when necessary.

Skills

Microsoft Office

Education

High School Diploma or GED

Job description

Sincere Hospitality in Houston, TX is seeking a Front Desk Night Auditor who will warmly welcome guests, handle check-in/out, and maintain accurate records in the PMS. You will be the first point of contact and uphold hotel brand standards while supporting nightly operations.

The role requires flexibility to work morning and evening shifts, weekends and holidays, with competitive wages and benefits including PTO, hotel discounts, holiday pay, birthday pay, and referral bonuses.