Night Auditor & Front Desk Specialist

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel; Houston (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel in Houston, TX is seeking a Night Auditor with strong customer service focus and bookkeeping experience. You will handle front desk tasks, process reservations, and prepare daily reports for management.

Qualifications include a high school diploma (some college preferred) and proficiency with computers. Prior hotel front desk or night audit experience is a plus; flexible overnight hours are required.

Qualifications

• Excellent customer service and communication are required.
• Proficiency with computers is required; experience with reservation and accounting software is desired.
• Night audit or front desk experience is a plus.

Responsibilities

• Delegate front desk tasks and handle guest inquiries and complaints.
• Prepare and distribute daily, weekly, and monthly reports to management.
• Process reservations, check-ins, and related front desk duties.
• Verify, audit, and reconcile financial records like room charges and cash drawers.
• Maintain accuracy in final bills and occupancy percentages.

Skills

Customer service

Communication

Computer proficiency

Front desk duties

Education

High school diploma or equivalent

Some college preferred

Tools

Reservation software

Accounting software

Job description

Crowne Plaza Houston Med Ctr-Galleria Area, an IHG Hotel in Houston, TX is seeking a Night Auditor with strong customer service focus and bookkeeping experience. You will handle front desk tasks, process reservations, and prepare daily reports for management.

Qualifications include a high school diploma (some college preferred) and proficiency with computers. Prior hotel front desk or night audit experience is a plus; flexible overnight hours are required.