Night Front Desk Auditor & Guest Experience Leader

Fairfield by Marriott, Aberdeen; Aberdeen Hills (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

Baywood Hotels in Aberdeen, MD seeks a courteous Front Desk Associate to ensure guest satisfaction through efficient check-in/check-out, accurate postings, and responsive issue handling. The role requires adhering to Baywood and brand standards and may include assuming the Person in Charge (PIC) duties during overnight shifts.

Responsibilities include greeting guests warmly, processing reservations, payments, and requests, coordinating with other departments, and delivering a high level of

Qualifications

• High School diploma.
• TIPS or similar alcohol server training certification (as required).
• Previous hotel Front Desk experience preferred; on-the-job training may substitute.

Responsibilities

• Greet guests with warmth and hospitality.
• Register (check-in) guests efficiently per standards.
• Post transactions to guest and master accounts.
• Review balances and ensure payment is secured.
• Coordinate guest services with other departments and external vendors.
• Handle check-out procedures and assist with late check-outs or rebookings.

Skills

Multitasking

Communication

Bilingual (Spanish & English)

Shift flexibility

Brand & Baywood standards

Interdepartmental collaboration

PMS familiarity

Calm under pressure

Education

High School diploma

Tools

PMS

Job description

Baywood Hotels in Aberdeen, MD seeks a courteous Front Desk Associate to ensure guest satisfaction through efficient check-in/check-out, accurate postings, and responsive issue handling. The role requires adhering to Baywood and brand standards and may include assuming the Person in Charge (PIC) duties during overnight shifts.

Responsibilities include greeting guests warmly, processing reservations, payments, and requests, coordinating with other departments, and delivering a high level of