Full and Part time Entry Level Positions Front Desk

landmark holdings; Washington (District of Columbia); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Equal Opportunity employer

Drug-free workplace

Job summary

Baywood Hotels is seeking a Hotel Front Desk/Guest Service Agent/Night Auditor for Comfort Inn Downtown DC, 1201 13th Street NW, Washington, DC. The role focuses on courteous, efficient service, accurate registration, and handling guest questions while upholding brand standards.

The position requires flexible shifts, weekend availability, and strong public relations. Prior Front Desk is not mandatory, as on-the-job training may substitute, with a focus on guest satisfaction and hospitality

Qualifications

• Able to work various shifts, including weekends (Friday/Saturday/Sunday).
• 1+ year related customer service experience may substitute for Front Desk experience.
• Excellent public relations skills and warm, friendly attitude.

Responsibilities

• Register guests accurately and post charges; handle check-out.
• Respond to guest inquiries and resolve concerns per brand standards.
• Coordinate guest services with other departments and outside vendors.
• Process reservations and cancellations via mail, phone, in person, and franchise system.
• Assist with check-in/check-out quickly and correctly per brand requirements.
• Upsell to maximize occupancy and revenue; knowledge of local programs.

Skills

Customer service

Public relations

Shift work

Cash handling

Phone system operation

Tools

POS system

Franchise system

Job description

Hotel Front Desk/ Guest Service Agent/ Night Auditor

Be...an Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood!

With our "It's My Pleasure!" philosophy we have become one of the Nation's fastest growing hotel development & management companies.

Join us as our Hotel Guest Service Agent/Front Desk/ Night Audit at our Comfort Inn Downtown DC located at 1201 13th Street NW Washington DC 20005 (100 Rooms)

Successful Candidate will be able to:

• Able to work various shifts. Must available to work on weekends Friday / Saturday and Sunday Shifts.

• Previous hotel Front Desk experience is not required ,however, ability gained through 1+ years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.

• Must possess excellent public relations skills and warm and friendly attitude.

Summary: Ensures guest satisfaction by providing courteous and efficient service. Responsible for the accurate registration, posting of charges, and check-out of guests. Handles guest questions and concerns as required by management. Adheres to specific Brand Standards as required.

Job Duties

• Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.

• Coordinates the delivery of guest services by other hotel departments and outside businesses.

• Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.

• Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.

• Handles check-out procedures swiftly and accurately and assists guests on departure.

• Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.

• Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.

• Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit. Operates the department’s cash register.

• Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication.

• Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.

• Operates the franchise terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.

• Maintains procedures for credit control and handling of financial transactions.

• Maintains procedures for security of monies, guest security and emergency procedures.

• Receives departmental-related guest complaints and ensures corrective action is taken. Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.

• Performs other assignments as requested.

• Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards.

• Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.

• Transfers charges and deposits to master accounts.

• Closes necessary accounts at month end.

• Prepares final reports of all daily revenue summaries.

• Posts all room and tax revenues and late charges.

• Ensures all revenues, adjustments,taxes and gratuities are accurately distributed from POS system (at some properties)

• Operates and/or understands in-house computer systems.

• Maintains positive communication with accounting department.

• Follows all company policies and procedures as outlined in Policy Manual.

• Is skilled in and responsible for Life Safety Procedures and equipment.

• Participates (at some properties) in MOD schedule.

• Additional duties may be added at any time at the discretion of management.

Baywood Hotels is an Equal Opportunity employer and a drug-free workplace.

M/F/Vets/Disabled