Night Front Desk Associate - Security & Guest Service

FirstService Residential; Gulf Stream (FL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Paid holidays

Job summary

FirstService Residential is seeking a Front Desk Associate in Gulf Stream, FL. You will greet residents and guests, verify access for service providers, and monitor security systems while maintaining logs and reports.

The role emphasizes customer service, clear communication, and attention to safety, with the ability to handle emergencies and multi-task in a fast-paced environment. The position requires reliability, strong written and verbal communication, and experience in hospitality or

Qualifications

• High school diploma or equivalent preferred.
• College level courses in business or hospitality preferred.
• Two to three years of business experience preferred.
• Computer literacy with information system hardware/software preferred.
• Effective written and verbal communication skills.
• Multilingual abilities desirable.
• Strong customer service, communication and interpersonal skills required.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Emergency Response System.
• Greet and direct Residents, guests, and invitees.
• Monitor and control Electronic Security Control Systems.
• Respond to emergency situations in a timely and efficient manner.
• Monitor and control access to the building.
• Maintain daily log, records, and forms.
• Resolve and follow-up on all complaints/issues.
• Maintain a safe and secure environment throughout the building/property.
• May be assigned other duties by the on-site property manager.
• Follow safety procedures and maintain a safe work environment.
• Other duties as required.

Skills

Customer service

Communication

Interpersonal skills

Multilingual

Education

High school diploma or equivalent

College-level courses in business or hospitality

Tools

Information systems

Job description

FirstService Residential is seeking a Front Desk Associate in Gulf Stream, FL. You will greet residents and guests, verify access for service providers, and monitor security systems while maintaining logs and reports.

The role emphasizes customer service, clear communication, and attention to safety, with the ability to handle emergencies and multi-task in a fast-paced environment. The position requires reliability, strong written and verbal communication, and experience in hospitality or