Night Front Desk Associate — Purposeful Housing

Volunteers-of-America; Toledo (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

National Pension Plan (fully vested in

Paid Time Off + Personal Days

Life Insurance & Short-Term Disability

Employee Assistance Program

Wellness incentives (earn up to $350)

Get paid early (access up to 50% of E

Referral bonuses & scholarship

Job summary

Volunteers of America Chestnut Hill in Toledo, Ohio is seeking a Front Desk associate to ensure safety and assist residents, following building policies and procedures. The role involves controlling access, monitoring the lobby, and maintaining daily schedules.

The position is full-time, on-site, with Saturday and Sunday night shifts (11pm–7am) and pay of $16 per hour, dependent on experience. Employment includes benefits and opportunities for growth.

Qualifications

• High School Degree or GED required.
• Valid driver’s license and insurability under agency policy.
• Adult CPR and standard first aid certificates.
• Pass background screening (drug, employment history and criminal).

Responsibilities

• Represent Volunteers of America/National Housing Corporation professionally to clients and visitors through personal face to face interaction, phone calls, and digital media.
• Answer incoming customer phones call and take appropriate action for each call.
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Committed to customer satisfaction and have the ability to make quick and accurate decisions.
• Input data into the Company computer platform to keep each customer record updated.
• Monitor traffic through lobby and ensure all guests check in and out, showing proper identification and following building rules.
• Be alert at all times and log in any occurrences during shift.
• Follow all procedures in desk manual
• Report any hazardous conditions or emergency situations to management follow safety precautions, and log in book.
• Attend all required meetings.
• Must be able to communicate effectively with residents and staff members.
• Assist clients with problems by listening providing feedback, and making referrals to appropriate in-house staff.
• Promote the program grievance procedure as a preferred response to clients
• Strategize with co-workers on how to most effectively respond to clients
• Provide backup assistance and support to staff when dealing with an emotionally charged situation.
• Provides 24 hour continuous monitoring of facility and grounds which may include security rounds each shift.
• Perform other duties as assigned

Skills

Phone handling

Written communication

Verbal communication

Team player

Confidential info handling

Attendance record

Customer service

Multitasking

Education

High School Diploma or GED

Job description

Volunteers of America Chestnut Hill in Toledo, Ohio is seeking a Front Desk associate to ensure safety and assist residents, following building policies and procedures. The role involves controlling access, monitoring the lobby, and maintaining daily schedules.

The position is full-time, on-site, with Saturday and Sunday night shifts (11pm–7am) and pay of $16 per hour, dependent on experience. Employment includes benefits and opportunities for growth.