Night Front Desk Agent — Elevate Guest Stays

General Hotels Corporation; Jasper (IN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Telemedicine

Supplemental Life

401k Match

Earned Wage Access

EAP

Benefit Hub

Time Off

Job summary

General Hotels Corporation in Jasper, IN is seeking a Full Time Front Desk Agent to work 9:00PM-5:00AM. You will welcome guests, handle check-ins/outs, answer inquiries, and assist with reservations to ensure a smooth, welcoming stay.

The role emphasizes guest satisfaction, accurate billing, and teamwork with housekeeping and maintenance. Previous customer service and a professional demeanor are valued, with flexible weekend/holiday availability.

Qualifications

• Experience in customer service or hospitality is required.
• Strong communication and interpersonal skills are essential.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• Professional appearance and positive attitude are important.

Responsibilities

• Welcome guests with a friendly and professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer phone calls, emails, and guest inquiries promptly.
• Assist guests with reservations, room requests, and special accommodations.
• Process guest payments and maintain accurate billing records.
• Handle guest concerns professionally and work toward positive resolutions.
• Maintain accurate guest information and room assignments.
• Provide information regarding hotel amenities, services, and local attractions.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure guest satisfaction.
• Maintain a clean, organized front desk environment.
• Follow company policies and procedures.
• Support overall hotel operations as needed.

Skills

Customer service

Communication

Multitasking

Professional appearance

Flexible schedule

Tools

Computer proficiency

Job description

General Hotels Corporation in Jasper, IN is seeking a Full Time Front Desk Agent to work 9:00PM-5:00AM. You will welcome guests, handle check-ins/outs, answer inquiries, and assist with reservations to ensure a smooth, welcoming stay.

The role emphasizes guest satisfaction, accurate billing, and teamwork with housekeeping and maintenance. Previous customer service and a professional demeanor are valued, with flexible weekend/holiday availability.