Night Audit & Guest Services Specialist

Crestline Hotels & Resorts; Carbondale (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Crestline Hotels & Resorts is seeking an Overnight Front Desk Agent to handle guest check-ins/outs, answer calls, and support night audit duties. The role involves balancing ledgers, processing payments, and acting as a liaison for housekeeping as needed.

The position requires overnight availability (11pm–7am), basic computer skills, and a minimum GED. Prior hotel experience preferred; customer service is a must.

Qualifications

• High School Graduate or GED required.
• One year of previous hotel experience preferred.
• Must be able to work the overnight shift 11pm–7am.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints to ensure satisfaction.
• Operate PMS and balance daily financial data.
• Process currency exchange and payments from guests.
• Post and audit room charges and other transactions.
• Review night audit checklist and ensure all tasks are complete.

Education

High School Graduate or General Education Degree (GED)

Job description

Crestline Hotels & Resorts is seeking an Overnight Front Desk Agent to handle guest check-ins/outs, answer calls, and support night audit duties. The role involves balancing ledgers, processing payments, and acting as a liaison for housekeeping as needed.

The position requires overnight availability (11pm–7am), basic computer skills, and a minimum GED. Prior hotel experience preferred; customer service is a must.