Night EMS Transport Dispatch & Status Controller

Bon Secours Mercy Health; Lima (OH); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision plans

Flexible spending accounts

Retirement savings contributions

Paid time off

Educational assistance

Job summary

A health care provider in Lima, Ohio is looking for a Dispatcher for its Transport Medicine System. This full-time role involves receiving transport requests and maintaining professional communication with medical teams and agencies. Candidates should have a high school diploma and some EMS experience, with critical thinking skills necessary for high-stress situations. Benefits include comprehensive health plans and paid time off.

Qualifications

• 1 year of experience in EMS, healthcare, public safety, or related field.
• 1 year of previous EMS or public safety dispatching experience preferred.
• BLS Basic Life Support certification required.

Responsibilities

• Receive all incoming inquiries and requests for patient transport.
• Maintain communication with administration and transport teams.
• Triages transport requests and enters information into the system.
• Maintain documentation associated with patient transport operations.
• Complete billing paperwork accurately.

Skills

Typing 25-30 words per minute

Analyzing data

Medical terminology

Transport scheduling

Business writing

Computer skills

Legal/regulatory interpretation

Public relations

Phone/email etiquette

Attention to detail

Critical thinking

Teamwork

Active listening

Safety focus

Emotional intelligence

Conflict management

Adaptability

Collaboration

Time management

Learner attitude

Education

High School Diploma or GED

Associates, Healthcare, Public Safety, or related field

Job description

A health care provider in Lima, Ohio is looking for a Dispatcher for its Transport Medicine System. This full-time role involves receiving transport requests and maintaining professional communication with medical teams and agencies. Candidates should have a high school diploma and some EMS experience, with critical thinking skills necessary for high-stress situations. Benefits include comprehensive health plans and paid time off.