Night Emergency Communications Dispatcher

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 22,000 - 33,000; Full time

Job summary

Virginia Commonwealth University Health Systems is seeking a dedicated dispatcher for after-hours operations. You will handle calls, pages, and information requests across VCU Health clinics while prioritizing patient and staff safety.

Responsibilities include dispatching emergency response teams, paging on-call physicians, and maintaining accurate documentation. A minimum of two years in customer service, basic computer skills, and a High School diploma are required; training and opportunities

Qualifications

• Minimum of two (2) years' experience in customer service.
• Typing 45+ words per minute.
• Experience with word processing, spreadsheets, database, e-mail, and related software.

Responsibilities

• Answering after hours calls and determine caller needs for VCU Health clinics.
• Page on-call physicians and provide clinic information and directions.
• Dispatch emergency response teams and maintain documentation per protocols.
• Ensure HIPAA compliance and protect patient information.

Skills

Customer service

Typing 45 wpm

Software proficiency

Education

High School Diploma or equivalent

Tools

Epic scheduling

Spok Smart Console

Cerner/Epic EMR

Job description

Virginia Commonwealth University Health Systems is seeking a dedicated dispatcher for after-hours operations. You will handle calls, pages, and information requests across VCU Health clinics while prioritizing patient and staff safety.

Responsibilities include dispatching emergency response teams, paging on-call physicians, and maintaining accurate documentation. A minimum of two years in customer service, basic computer skills, and a High School diploma are required; training and opportunities