Emergency Dispatcher: 24/7 Hospital Communications

Carilion Clinic; Roanoke (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, &Vision

Pension Plan

Paid Time Off

Onsite fitness studios

Health app access

Childcare discounts

Continued education

Job summary

Carilion Clinic is seeking a Dispatcher at the Carilion New River Valley Medical Center. The role involves handling emergency and non-emergency calls, screening and dispatching units, and monitoring alarms across multiple sites.

Requires High School diploma (or equivalent) and strong typing/data entry skills; VCIN/NCIC certification is required or obtainable within a year. Competitive hourly pay and benefits accompany the position.

Qualifications

• High School graduate or equivalent required; 10 years dispatch experience may substitute.
• Prior experience as a police or emergency services dispatcher preferred.
• VCIN/NCIC certification required or ability to obtain within one year of hire.
• Good typing and data entry skills; knowledge of Word and Excel.

Responsibilities

• Receives emergency and non-emergency calls for services, determines nature, location and priority, and dispatches units accordingly.
• Maintains unit status on assignments using CAD and enters data for all calls.
• Operates communications equipment and PC apps including paging, ID Badges and intercom systems.
• Operates VCIN terminal; accesses criminal records as needed.
• Listens to callers to ensure accuracy and completeness of information.
• Monitors alarms and CCTV across 100 buildings from Harrisonburg, VA to Charlotte, NC.
• Follows policies; refers non-routine questions to supervisors.
• Logs lost and found items in secure property room.

Skills

Communication skills

Typing

Data entry

Customer service

Education

High School diploma or equivalent

Tools

Word

Excel

VCIN/NCIC certification

Job description

Carilion Clinic is seeking a Dispatcher at the Carilion New River Valley Medical Center. The role involves handling emergency and non-emergency calls, screening and dispatching units, and monitoring alarms across multiple sites.

Requires High School diploma (or equivalent) and strong typing/data entry skills; VCIN/NCIC certification is required or obtainable within a year. Competitive hourly pay and benefits accompany the position.