Night Dispatcher

CDN Logistics, Inc.; Northlake (IL); On-site; USD 45,000 - 60,000; Full time

Job summary

CDN Logistics, Inc. is seeking a Night Dispatcher for weeknight shifts emphasizing scheduling, dispatching, and proactive communication with drivers. This role involves resolving issues efficiently and maintaining positive driver interactions to enhance satisfaction and productivity.

The ideal candidate will have strong problem-solving skills and be proactive in managing communications and operations, ensuring a smooth and effective fleet management experience.

Qualifications

• Proven ability to communicate effectively with drivers and customers.
• Experience in scheduling and dispatching.
• Strong organizational skills for maintaining operational efficiency.

Responsibilities

• Schedule, dispatch, and resolve problems for drivers and carriers.
• Coordinate road breakdowns with vendors.
• Manage driver interactions to ensure satisfaction and productivity.
• Maintain equipment and driver detention time.

Skills

Exceptional proactive communication skills

Problem resolution

Load assignment efficiency

Customer satisfaction focus

Job description

Night Dispatcher Wed-Sat 4 days on 3 days off (FT)

Job Details:

• Under routine supervision, this position is responsible for scheduling, dispatching, and resolving problems for our drivers, contractors, and/or carriers.
• Coordinate and monitor road breakdowns with vendors.
• This position requires you to have exceptional proactive communication skills with internal and external customers including resolving issues with a timely pickup and delivery, check calls, activity documentation, and overall promoting a professional work attitude in a fast-paced environment.
• Responsible for professional, timely, and effective internal and external driver interaction via phone calls and system messages, by building and maintaining a positive attitude to strengthen driver engagement to minimize turnover and improve driver satisfaction and productivity.
• Maintain driver detention time and manage equipment through effective communication and planning to improve operational efficiency and profitability.
• Ability to efficiently assign loads on drivers to maximize profitability, customer satisfaction, and driver retention for assigned market areas.
• Including monitoring ongoing freight optimization based on current loads in progress.