Night Dispatcher - Rotational Shift

Kenan Advantage Group (KAG); Green Bay (WI); On-site; USD 60,000 - 85,000; Full time

Job summary

Kenan Advantage Group (KAG) in Wisconsin is seeking a freight operations professional to streamline transportation processes, plan and coordinate service for up to 75 drivers, and maximize loads across all cargo types.

The role emphasizes collaboration with dispatchers, fleet managers, and customers to improve on-time deliveries, route efficiency, and safety while maintaining high standards of communication and operational excellence.

Qualifications

• High school diploma or equivalent; degree not required but preferred for progression.
• Previous logistics dispatch/scheduling experience is advantageous.
• Strong written and spoken communication; ability to work under pressure.

Responsibilities

• Partner with dispatchers and fleet managers to plan and carry out shipping operations.
• Develop daily operating plans with a focus on KPIs and efficiency.
• Evaluate current plans for payload, on-time deliveries, and loaded mile percentage.
• Collaborate with Scheduling Team Leaders to identify growth opportunities for assets.
• Adjust plans to maximize growth, efficiency and safety; coordinate maintenance with terminals.

Skills

Logistics Dispatch

Team Coordination

Problem Solving

Customer Communication

Microsoft Office

Job description

Shift: 4:30 PM - 3:00 AM or 7:30 PM - 6:00 AM; rotational shift (2 days/week; 5 days/following week)

Position Summary

This position is responsible for the streamlining of all aspects of the freight transportation process. Focus is on reducing shipping time, expediting routes, and maximizing loads for all types of cargo transport. The position will manage the overall planning and coordination of transportation services for the company, using professional judgment and discretion so as to maximize the efficiency and productivity of the operation.

Essential Functions

• Partner with dispatchers and fleet managers to plan and carry out shipping operations
• Develop daily operating plan with emphasis on achieving established department KPI's
• Evaluate current operating plan and create future plans with focus on payload, on-time deliveries, and loaded mile percentage
• Engage and collaborate daily with Scheduling Team Leader(s) on opportunities of growth and improvement for KAG assets.
• Assess and adjust current and future operating plans to maximize growth, efficiency and safety
• Solicit new and existing customers for freight opportunities.
• Update known sourcing as changes occur and revise daily operating plan as necessary to ensure operational efficiency
• Maintain a positive work atmosphere by acting and communicating in a manner which facilitates the overall efficiency and success of business operations in order to meet company demands and expectations.
• Communicate effectively with customers, drivers, dispatchers, and other departments to ensure a smooth and efficient operation
• Manage day-to-day operations of up to 75 drivers
• Coordinate maintenance issues/needs with Terminal Managers and Lead Technicians

Qualifications

• High School diploma or equivalent business experience; degree preferred
• Previous logistics dispatch/scheduling experience preferred
• Knowledge and familiarity with Microsoft and logistics application software
• Ability to solve problems and work in high pressure situations, using independent judgement and discretion
• Ability to work well in teams with staff and contractors from all departments
• Excellent written and oral communication
• Excellent personal skills and positive attitude
• Ability to work in high-demand environment; adaptability to change

Note: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of associates so classified. Management retains the right to assign or reassign duties at any time. Job description is subject to change. All employees of the Company are expected to:

• Promote positive work habits including effective and timely communication, teamwork and respect for co-workers.
• Provide constructive guidance to other employees and representatives of third parties.
• Contribute to providing the highest quality of products and services to customers.

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