Night Dispatch Specialist: Driver Support & On-Time Delivery

J.B. Hunt Transport Services, Inc.; Conover (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical benefit

Dental benefit

Vision benefit

401(k) retirement plan

Life insurance

Disability coverage

Paid time off

Job summary

J.B. Hunt Transport, Inc. is seeking a Night Dispatcher to manage driver loads and proactively resolve pickup and delivery issues. The role requires strong communication with drivers and customers to maintain on-time performance in a fast-paced environment.

The position emphasizes safety culture, documentation accuracy, and collaboration with maintenance teams to ensure equipment readiness and service quality.

Qualifications

• Ability to effectively transmit, receive, and accurately interpret ideas through various mediums.
• Ability to meet or exceed driver needs to provide excellent service.
• Ability to work with a variety of individuals and groups in a constructive and collaborative manner.
• Ability to adapt to a dynamic work environment and shifting priorities and directives.

Responsibilities

• Monitor loads assigned to drivers, including resolving issues that may affect pickup/delivery times; proactively communicate with customers.
• Maintain documentation of detention time for accurate on-time pay.
• Help enforce DOT and company policies to ensure safety/compliance.
• Support other team members as needed.
• Communicate professionally with drivers via phone and system messages; foster positive driver engagement to reduce turnover.
• Coordinate with fleet maintenance teams to ensure vehicle readiness.

Skills

Communication skills

Multitasking

Professional tone

Phone etiquette

System/message coordination

Education

High School Diploma/GED

Job description

J.B. Hunt Transport, Inc. is seeking a Night Dispatcher to manage driver loads and proactively resolve pickup and delivery issues. The role requires strong communication with drivers and customers to maintain on-time performance in a fast-paced environment.

The position emphasizes safety culture, documentation accuracy, and collaboration with maintenance teams to ensure equipment readiness and service quality.