Night Dispatch & Operations Support Specialist

RUA; Ankeny (IA); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability insurance

Life insurance

401k

Paid Time Off

Job summary

Ruan in Ankeny, IA seeks a dedicated dispatcher to provide central customer service and dispatch support across multiple operations. You will monitor driver activities, update dispatch data in real time, and coordinate with drivers, customers, and maintenance teams to resolve scheduling issues.

The role requires 1–2 years in transportation or customer service, HS diploma, strong communication, and DOT knowledge. Expect 12‑hour shifts, weekend work, and overtime with benefits included.

Qualifications

• Education: High School Diploma/GED or equivalent experience.
• Experience: 1-2 years in transportation, dispatching, customer service, or related experience.
• Requires excellent oral and written communication, customer service and problem solving abilities.
• Willing to work 12 hour shifts, weekends and overtime; shift pattern 4 days off 3 or 3 days off 4.
• Knowledge of DOT rules and regulations.
• Strong computer skills including MS Office and ability to learn various software.

Responsibilities

• Accurately prepare and process real-time data including driver activities and dispatch information in systems.
• Respond to customer issues, update orders, and record information via email.
• Communicate regularly with operations about issues impacting service commitments.
• Maintain an updated log of incidences and manage administrative duties.
• Assist operations team members and drivers with training materials and resources.
• Perform other duties and special projects as required.

Job description

Ruan in Ankeny, IA seeks a dedicated dispatcher to provide central customer service and dispatch support across multiple operations. You will monitor driver activities, update dispatch data in real time, and coordinate with drivers, customers, and maintenance teams to resolve scheduling issues.

The role requires 1–2 years in transportation or customer service, HS diploma, strong communication, and DOT knowledge. Expect 12‑hour shifts, weekend work, and overtime with benefits included.