Part-Time Dispatch & Ops Support Specialist (Onsite)

Ruan Transportation Management Systems; Ankeny (IA); On-site; USD 21,000 - 30,000; Part time

Job summary

Ruan Transportation Management Systems in Ankeny, IA is seeking a part-time on-site Dispatch/Customer Service support role. Hours Tue & Fri 4:00 PM-10:00 PM, and alternating Sat & Sun 7:00 AM-5:00 PM, with a schedule that supports a 3- or 4-day week and time off as described.

You will assist operations, drivers, and customers by updating the transport management system and handling real-time data, inquiries, and coordination.

Responsibilities

• Accurately prepare and process real time data including but not limited to maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items. Responsible to update driver and dispatch information into dispatch system real time.
• Respond to customer issues, may include but not limited to looking up information, completing reports and updating orders, recording necessary information and responding to emails.
• Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments.
• Record and maintain an updated computer log of incidences. Manage administrative and customer service responsibilities.
• Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary.
• Perform other job related duties and special projects as required.

Job description

Ruan Transportation Management Systems in Ankeny, IA is seeking a part-time on-site Dispatch/Customer Service support role. Hours Tue & Fri 4:00 PM-10:00 PM, and alternating Sat & Sun 7:00 AM-5:00 PM, with a schedule that supports a 3- or 4-day week and time off as described.

You will assist operations, drivers, and customers by updating the transport management system and handling real-time data, inquiries, and coordination.