Night Dispatch & Operations Support Coordinator

Ruan Transportation Management Systems; Ankeny (IA); On-site; USD 25,000 - 32,000; Full time

Job summary

Ruan Transportation Management Systems in Ankeny, IA is seeking a full-time, onsite Dispatch/Customer Service specialist. The role offers evening hours from 7:00 PM to 7:00 AM with a Wednesday-Friday schedule plus every other Saturday, supporting operations across drivers, customers, and dispatch teams.

You will monitor real-time data in the TMS, respond to customer inquiries, update orders, and coordinate with operations to ensure on-time service while maintaining accurate logs and

Responsibilities

• Accurately prepare and process real time data including maintaining driver activities in computer systems, driver hours of service, fuel inquiries and other required items.
• Respond to customer issues, look up information, complete reports and update orders, recording necessary information and responding to emails.
• Effectively communicate with operations on a regular and timely basis regarding issues impacting the customer and/or their service expectations and commitments.
• Record and maintain an updated computer log of incidences. Manage administrative and customer service responsibilities.
• Assist operations team members and drivers with training and resource material for standard operational processes and procedures as necessary.
• Perform other job related duties and special projects as required.

Job description

Ruan Transportation Management Systems in Ankeny, IA is seeking a full-time, onsite Dispatch/Customer Service specialist. The role offers evening hours from 7:00 PM to 7:00 AM with a Wednesday-Friday schedule plus every other Saturday, supporting operations across drivers, customers, and dispatch teams.

You will monitor real-time data in the TMS, respond to customer inquiries, update orders, and coordinate with operations to ensure on-time service while maintaining accurate logs and