Night Dispatch & Customer Support Coordinator

Ruan; Ankeny (IA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life Insurance

401k

Paid Time Off

Job summary

Ruan is hiring for a full-time, onsite dispatcher in Ankeny, IA. Work 7:00 PM–7:00 AM with a rotating schedule (Wednesday–Friday and every other Saturday). You’ll support the Extended Operations Center, coordinating drivers, customers, and incident responses to ensure timely service and data accuracy.

The role emphasizes real-time data handling, customer communication, and collaboration with the operations team. DOT knowledge and MS Office proficiency are important assets.

Qualifications

• Minimum education: High School Diploma or GED.
• 1–2 years' experience in transportation, dispatching or customer service.
• Excellent oral and written communication; strong problem solving.
• Willing to work 12-hour shifts, weekends and overtime; 4/3 or 3/4 schedule.
• Knowledge of DOT rules is a plus.
• Proficient with MS Office and ability to learn dispatch software.

Responsibilities

• Accurately prepare and process real-time data including driver activities and hours of service.
• Respond to customer issues, update orders, and emails.
• Communicate with operations regularly about service issues impacting commitments.
• Maintain an updated computer log of incidences and manage admin tasks.
• Assist operations team members and drivers with training materials.
• Perform other duties and special projects as required.

Skills

Communication

Problem solving

Multitasking

Organization

Independent work

Education

High School Diploma/GED

Tools

MS Office Suite

Dispatch systems

Job description

Ruan is hiring for a full-time, onsite dispatcher in Ankeny, IA. Work 7:00 PM–7:00 AM with a rotating schedule (Wednesday–Friday and every other Saturday). You’ll support the Extended Operations Center, coordinating drivers, customers, and incident responses to ensure timely service and data accuracy.

The role emphasizes real-time data handling, customer communication, and collaboration with the operations team. DOT knowledge and MS Office proficiency are important assets.