Night Dining Lead — Service & Operations

Stanford University School of Medicine; Palo Alto (CA); On-site; USD 70,000 - 73,000; Full time

Job summary

Stanford University is seeking a Dining Services leader to ensure exceptional customer service in residential dining, retail, or catering operations on campus. The role may lead a standalone unit with revenue targets and small teams, while contributing to broader dining operations.

The position requires an Associate degree, at least two years in customer service, and ServSafe CA Certification. On-site work is required with health and safety standards emphasized across operations.

Qualifications

• Knowledge of food service management and techniques for an institutionalized food service operation.
• Ability to effectively supervise and train a diverse work staff.
• Exposure to and success with key customer service competencies, such as the ability to communicate clearly, listen, and empathize with customers while adhering to protocols.

Responsibilities

• Uphold customer service standards and address inquiries, concerns, and complaints; lead daily customer discussions.
• Help optimize business operations by reviewing data and reports; monitor department revenue and expenses.
• Supervise front-of-the-house staff and kitchen personnel; schedule and train team members as needed.
• Support menu and marketing development, including concept ideas, events, and seasonal menus.
• Ensure health and safety standards through on-site inspections, sanitation, and compliance with health codes.

Skills

Customer service management

Staff supervision

Communication

Food service knowledge

Education

Associate degree

ServSafe CA Certification

Job description

Stanford University is seeking a Dining Services leader to ensure exceptional customer service in residential dining, retail, or catering operations on campus. The role may lead a standalone unit with revenue targets and small teams, while contributing to broader dining operations.

The position requires an Associate degree, at least two years in customer service, and ServSafe CA Certification. On-site work is required with health and safety standards emphasized across operations.