Crisis Line Counselor I (Ashland, KY)

Pathways Inc.; Ashland (KY); On-site; USD 24,796 - 27,552; Part time

Job summary

A mental health services organization is seeking a part-time Crisis Line Counselor I in Ashland, Kentucky. This role involves providing crisis intervention support via phone, text, and chat, and requires a high school diploma. Ideal candidates should have strong multitasking and communication skills, and a background in behavioral health is preferred. The position offers flexible scheduling with pay starting at $18/hour.

Qualifications

• Experience in behavioral health or crisis intervention preferred.
• Strong multitasking and communication skills are essential.
• General knowledge of mental health and crisis resources.

Responsibilities

• Provide crisis and suicide intervention support via phone, text, and chat.
• Refer callers to behavioral health and emergency resources.
• Document all interactions accurately and on time.

Skills

Multitasking

Communication skills

Crisis management

Technical skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Avatar (EHR)

Job description

Overview

Pathways complies with all applicable federal, state, and local laws and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, age, disability, pregnancy status, victim status, marital status, member of the armed services or covered veteran status, or any other status that is protected by applicable federal, state, and/or local laws. This policy includes, but is not limited to: recruitment, employment, promotion, demotion, transfer, termination, compensation, benefits, layoffs, training, and social and recreational programs.

Compensation

• Starting at $18/hour

• Increase to $20/hour within the first year

Schedule

• Saturdays, 8:15 PM – 8:45 AM

• Flexibility to cover additional shifts during staff vacations as needed

Position Summary

We are seeking a calm, reliable, and tech-savvy Crisis Line Counselor I to provide crisis intervention and suicide prevention support. This role includes answering crisis calls, texts, and chats, scheduling follow-ups, referring individuals to appropriate community resources, and occasionally accompanying Mobile Crisis staff on in-person community responses.

Key Responsibilities

• Provide immediate crisis and suicide intervention support via phone, text, and chat

• Refer callers to appropriate behavioral health, substance use, and emergency resources

• Monitor the status of active cases through follow-up

• Schedule appointments for after-hours callers

• Accompany Mobile Crisis staff on community-based responses when needed

• Document all interactions accurately and in a timely manner

• Use programs such as Microsoft Word, Outlook, Excel, and Avatar (EHR)

Qualifications

• High School Diploma or GED (required)

• Experience in behavioral health, crisis intervention, or call center settings preferred

• Strong multitasking and communication skills

• Proficient in Microsoft Office and basic EHR systems (Avatar experience a plus)

• General knowledge of mental health, substance use, and crisis resources

• Ability to remain calm in high-stress situations and handle sensitive conversations

• Must be comfortable working overnight and occasionally responding in the field

Hours and Work Location

This is a part-time position.

Application Information

Personal Information

• First name
• Last name
• Email
• Address
• City
• State
• Zip code
• Phone number

Attachments

• Attach your Resume
• Attach a Cover Letter

Other Information

• Have you ever been excluded from Medicare or Medicaid? Yes No
• Can you show proof of your legal right to work in the United States? Yes No
• How did you hear about this position?
• Desired Salary
• How many years of experience do you have in behavioral health?
• If hired, when will you be able to start?
• Current Licensure
• Have you ever worked with Pathways before? If Yes, please provide dates of service
• If we contact you for a phone screen, when should we call? (pick as many slots as you wish) 8am to 11am 11am to 3pm 3pm to 5pm Any of these times