988 Crisis Counselor

Boys Town; Omaha (NE); On-site; USD 24,108 - 25,485; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Retirement Plan with Employer Match

Paid Vacation, Sick Time, and Holidays

Tuition Assistance

Employee Assistance Program

Life Insurance and Long-Term Disability

Job summary

Boys Town in Omaha, NE is hiring a Crisis Counselor to provide essential support to individuals in crisis via phone, text, or chat. The ideal candidate should have at least a high school diploma, be computer literate, and possess strong communication skills. Both full-time and part-time shifts are available. The role includes responding to various forms of communication, delivering short-term counseling, and maintaining confidentiality. Join Boys Town and make a lifesaving impact on your community.

Qualifications

• High school diploma required; Bachelor's preferred for some programs.
• Must be at least 21 years old.
• Ability to note while communicating with callers.

Responsibilities

• Respond to calls, texts, chats, or emails from people in crisis.
• Provide short-term counseling, de-escalation, and problem-solving support.
• Document interactions and maintain confidentiality.

Skills

Computer literacy

Good communication

Education

High school diploma or equivalent

Bachelor's degree (preferred)

Job description

Overview

Step into a meaningful role where every conversation matters. As a Crisis Counselor at Boys Town, you'll be a lifeline for individuals in crisis—offering calm, compassionate, and solution-focused support via phone, text, or chat. Help guide others through difficult moments and make an impact from day one. Support Those in Crisis – Make an Impact as a Crisis Counselor in Omaha, NE!

Compensation and Schedule

Starting Pay: $17.50–$18.50/hr (plus shift differential if applicable)

Part‑time / Full‑time: Both available

Shifts: 24/7 hotline—shifts may be available throughout the day.

At least one weekend day is required for all counselors. Some holidays will be required as well (at 2x pay).

Location: This is NOT a remote position; the hotline center is located at 144th and Pacific/Dodge in Omaha, NE.

Benefits

• Medical, Dental, and Vision Insurance—free services at Boys Town Clinics for enrolled employees
• 401(k) Retirement Plan with 100% Employer Match—up to 6% of your salary
• Paid Vacation, Sick Time, and Paid Holidays—start earning time off right away
• Tuition Assistance—grow your career with educational support
• Employee Assistance Program—confidential support for you and your loved ones
• Life Insurance and Long‑Term Disability—peace of mind at no extra cost

What You’ll Be Doing

• Respond to calls, texts, chats, or emails from people in crisis
• Provide short‑term counseling, de‑escalation, and problem‑solving support
• Offer referrals and resources when necessary
• Accurately document interactions and maintain confidentiality

Who We’re Looking For

• High school diploma or equivalent required (Bachelor’s preferred; required for some programs)
• At least 21 years old
• Computer literate, able to take notes while talking to callers

Physical and Safety Requirements

• Sedentary office work with standard computer use
• Minimal physical risks in a typical administrative setting

Offer Hope

Offer hope, provide support, and save lives – start your meaningful career in crisis intervention today.

About Boys Town

Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boarding house in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities for those looking to make a real difference.

At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team—one that makes better decisions, drives innovation, and delivers better business results.

Equal Employment Opportunity Statement

Boy’s Town is an equal employment opportunity employer and participates in the E‑Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability‑related accommodation in the application process, contact us at 1‑877‑639‑6003.