Night Concierge Security Officer — Premium Guest Service

Citadel Security Inc.; Denver (CO); On-site; USD 31,000 - 44,000; Full time

Job summary

Citadel Security USA is seeking an experienced Premier Concierge Security Officer to deliver premium security and guest assistance at a Denver property. You will greet tenants and visitors with a professional demeanor and manage access and safety procedures.

The role combines hospitality flair with security discipline, requiring excellent communication, keen observation, and the ability to document incidents clearly while staying calm in challenging situations. Overnight hours are included.

Qualifications

• High school diploma or GED.
• 5+ years of customer-facing experience.
• 1–2 years of professional security experience.
• Active Guard Card and valid driver’s license.
• Denver SGL credential and local licensing.
• Clear communication and attention to detail.
• Ability to prepare incident reports and use digital reporting apps.
• Ability to pass background check and drug screening.

Responsibilities

• Welcome tenants, visitors, and guests in a courteous, confident, professional manner.
• Serve as a point of contact for access, directions, hours, amenities, and procedures.
• Familiarize yourself with property layout and visitor procedures for accurate assistance.
• Conduct routine patrols to identify security concerns and hazards.
• Monitor CCTV, alarms, and access control; report irregularities per procedures.
• Verify credentials, issue badges, and maintain access records.
• Address concerns calmly and resolve routine service issues.
• Respond to disturbances and emergencies using established protocols.
• Use de-escalation and effective communication to manage interactions safely.
• Inspect doors, windows, gates, and equipment for issues needing attention.
• Apply post orders and company policies consistently and respectfully.
• Prepare accurate incident and patrol reports.
• Communicate important information to supervisors for shift continuity.
• Protect confidential information and exercise discretion.
• Utilize TrackTik to document activities and complete required reporting.

Skills

Customer service

Communication

Observation

Discretion

De-escalation

Report writing

Education

High school diploma or GED

Tools

TrackTik

Job description

Citadel Security USA is seeking an experienced Premier Concierge Security Officer to deliver premium security and guest assistance at a Denver property. You will greet tenants and visitors with a professional demeanor and manage access and safety procedures.

The role combines hospitality flair with security discipline, requiring excellent communication, keen observation, and the ability to document incidents clearly while staying calm in challenging situations. Overnight hours are included.