Premier Concierge Security Officer

Citadel Security Inc.; Denver (CO); On-site; USD 31,000 - 44,000; Full time

Job summary

Citadel Security USA is seeking an experienced Premier Concierge Security Officer to deliver premium security and guest assistance at a Denver property. You will greet tenants and visitors with a professional demeanor and manage access and safety procedures.

The role combines hospitality flair with security discipline, requiring excellent communication, keen observation, and the ability to document incidents clearly while staying calm in challenging situations. Overnight hours are included.

Qualifications

• High school diploma or GED.
• 5+ years of customer-facing experience.
• 1–2 years of professional security experience.
• Active Guard Card and valid driver’s license.
• Denver SGL credential and local licensing.
• Clear communication and attention to detail.
• Ability to prepare incident reports and use digital reporting apps.
• Ability to pass background check and drug screening.

Responsibilities

• Welcome tenants, visitors, and guests in a courteous, confident, professional manner.
• Serve as a point of contact for access, directions, hours, amenities, and procedures.
• Familiarize yourself with property layout and visitor procedures for accurate assistance.
• Conduct routine patrols to identify security concerns and hazards.
• Monitor CCTV, alarms, and access control; report irregularities per procedures.
• Verify credentials, issue badges, and maintain access records.
• Address concerns calmly and resolve routine service issues.
• Respond to disturbances and emergencies using established protocols.
• Use de-escalation and effective communication to manage interactions safely.
• Inspect doors, windows, gates, and equipment for issues needing attention.
• Apply post orders and company policies consistently and respectfully.
• Prepare accurate incident and patrol reports.
• Communicate important information to supervisors for shift continuity.
• Protect confidential information and exercise discretion.
• Utilize TrackTik to document activities and complete required reporting.

Skills

Customer service

Communication

Observation

Discretion

De-escalation

Report writing

Education

High school diploma or GED

Tools

TrackTik

Job description

Location: Denver, CO 80238
Employment Type: Full-Time
Pay: $27.00 per hour
Shift: Overnight | 11:00 PM - 7:00 AM
Required Credentials: Active Guard Card, valid driver’s license.

Position Overview

Citadel Security USA is seeking an experienced, service-oriented Premier Concierge Security Officer to provide a high standard of security and guest assistance at an assigned Denver property. This position combines the attentiveness of a professional security officer with the welcoming approach and polished communication expected in a premium concierge setting.

The successful candidate will create a positive first impression for tenants, visitors, and guests while maintaining awareness of security conditions. Responsibilities include monitoring assigned areas, managing access, answering questions, documenting activity, and responding appropriately to safety concerns. Candidates must be equally comfortable delivering attentive customer service and enforcing established procedures with sound judgment.

What You Will Do

• Welcome tenants, visitors, and guests with a courteous, confident, and professional manner.
• Serve as a reliable point of contact for general questions about property access, directions, operating hours, amenities, restrooms, and lost-and-found procedures.
• Build familiarity with the property layout, tenant locations, available amenities, and applicable visitor procedures to provide accurate assistance.
• Conduct routine foot patrols to identify unusual activity, unsecured access points, and potential safety hazards.
• Monitor CCTV cameras, alarms, and access control systems, reporting irregularities and following the appropriate response procedures.
• Verify credentials and visitor authorization, issue badges when required, and maintain accurate access records.
• Address tenant and guest concerns patiently, using discretion and professionalism to resolve routine service issues.
• Respond promptly to disturbances, suspicious activity, alarms, and emergencies while following established protocols.
• Use verbal de-escalation and appropriate communication techniques to help manage difficult interactions safely.
• Inspect assigned doors, windows, gates, and equipment to identify security concerns or maintenance issues requiring attention.
• Apply property rules, access restrictions, company policies, and assigned post orders consistently and respectfully.
• Prepare accurate reports documenting patrols, incidents, unusual observations, and relevant guest interactions.
• Communicate important information to supervisors and appropriate personnel to support continuity between shifts.
• Protect confidential information and maintain discretion when handling sensitive requests or incidents.
• Use approved digital tools, including platforms such as TrackTik, to complete activity logs and required documentation.
  

Required Qualifications

• High school diploma or GED.
• At least 5 years of customer service experience in a public-facing role.
• At least 1–2 years of professional security experience.
• Active Guard Card and a valid driver’s license.
• Required security licensing for the assigned location, including the applicable City and County of Denver SGL credential.
• Ability to communicate clearly and professionally with people from varied backgrounds.
• Strong observation skills and attention to detail.
• Ability to remain composed, tactful, and helpful during stressful interactions.
• Basic knowledge of security operations, emergency procedures, and post orders.
• Clear written communication and the ability to prepare accurate incident reports.
• Basic computer skills and the ability to use digital reporting applications.
• Ability to stand and walk for extended periods while completing patrols.
• Sound judgment, discretion, and the ability to maintain confidentiality.
• Ability to pass a comprehensive background check and complete required drug screening if applicable.
• Willingness to complete all required Citadel Security USA onboarding procedures.
  

Preferred Qualifications

• Associate degree or higher education.
• Two or more years of experience in security, law enforcement, or military service.
• Previous work in concierge services, hospitality, retail, guest relations, or a comparable customer-facing environment.
• Experience with access control systems, surveillance equipment, and electronic reporting platforms.
• Demonstrated ability to handle guest concerns, communicate boundaries diplomatically, and maintain a polished professional presence.
  

Equal Opportunity Employer

Citadel Security USA is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.