Concierge Security Officer

Securitas, Inc.; Los Angeles (CA); Presencial; USD 32.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly pay

Competitive benefits

Flexible schedules

Descripción de la vacante

Securitas, Inc. is hiring a Concierge Officer in Los Angeles, CA. The role focuses on safety, guest service, and on-site operations for events and tenant experiences.

Expect to assist with check-in, customer contacts, and coordinating various concierge services to enhance the onsite experience. Responsibilities include coordinating with the property team, handling guest feedback, and maintaining knowledge of building operations.

Formación

• Receptionist, hospitality, or retail background encouraged
• Willingness to learn security industry practices
• Strong customer service orientation

Responsabilidades

• Assist with planning and execution of operational event logistics under the direction of the PM.
• Support event load-in, setup, breakdown, and onsite production activities to ensure successful event execution.
• Assist with event planning and pre-production efforts, including vendor coordination, scheduling, and tracking deliverables.
• Support the collection and tracking of event-related costs in accordance with established budget guidelines (shared responsibility).
• Place orders for event materials and supplies and monitor delivery status to ensure timely arrival.
• Coordinate vendor communications, confirmations, and logistical requirements.
• Prepare event materials, including signage, branded collateral, promotional items, and giveaways (shared responsibility).
• Assist with post-event recaps, evaluations, and documentation of key learnings and opportunities for improvement.

Descripción del empleo

ConciergeOfficer

$23-$26/hour

Events

• Assist with the planning and execution of operational event logistics under the direction of the PM.
• Support event load-in, setup, breakdown, and onsite production activities to ensure successful event execution.
• Assist with event planning and pre-production efforts, including vendor coordination, scheduling, and tracking deliverables.
• Support the collection and tracking of event-related costs in accordance with established budget guidelines (shared responsibility).
• Place orders for event materials and supplies and monitor delivery status to ensure timely arrival.
• Coordinate vendor communications, confirmations, and logistical requirements.
• Prepare event materials, including signage, branded collateral, promotional items, and giveaways (shared responsibility).
• Assist with post-event recaps, evaluations, and documentation of key learnings and opportunities for improvement.

Tenant & Guest Experience

• Assist with the preparation and distribution of the monthly tenant newsletter (shared responsibility).
• Deliver exceptional customer service by supporting guest check-in and enhancing the overall onsite guest experience.
• Fulfill guest and tenant requests, including but not limited to dining orders, restaurant reservations, dry cleaning services, package deliveries, bell cart assistance, and other concierge-related services. Maintenance requests may be coordinated as needed and at the direction of the PM.
• Collaborate with property team members to coordinate guest and tenant needs, ensuring a seamless and positive experience.
• Document and communicate guest compliments, concerns, complaints, and feedback to the PM for appropriate follow-up and resolution.
• Utilize proper radio communication etiquette and designated call codes to effectively perform assigned duties and coordinate with property personnel.
• Greet and assist all guests and tenants in accordance with Sunset Media Center's hospitality standards, telephone protocols, and guest service procedures.
• Maintain knowledge of property services, amenities, tenant resources, and building operations to effectively assist guests and tenants.
• Perform other duties and special projects as assigned.

We help make your world a safer place.

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients.

Securitas plays an essential role for our clients and in society. The Concierge Officer position helps maintain a safe and secure environment for our clients by remaining visible, actively monitoring the premises, and maintaining access control. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Concierge Officers will provide customer service and information to a client’s employees and customers.

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions.

The Concierge Officer is a public facing, customer servicedriven position. If you have receptionist, hospitality, or retail industry background, you are a great fit for this role. No customer service experience? No problem! With a positive attitude and outgoing personality, we will provide the training and knowledge you need to be successful in the security industry.

Are you interested in being part of our Team?

Benefits

• Weekly pay
• Competitive benefits
• Flexible schedules

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide.

See a different world.

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