NIGHT Concierge/Front Desk

Kline Galland; Seattle (WA); On-site; USD 30,307 - 33,062; Full time

Job summary

Kline Galland in Seattle is looking to hire a Night Shift Concierge/Front Desk. In this role, you'll create a safe environment for residents, provide exceptional customer service, and support community operations. The position requires excellent communication skills and expertise in Microsoft Office.

As a key staff member, you will address calls, monitor security systems, and greet visitors with professionalism. A commitment to service and a strong attendance record are essential for success in this fast-paced role.

Qualifications

• Minimum 2 years of experience using Microsoft Office: Word/Excel/Outlook.
• Minimum 1 year of experience answering phones and transferring calls.
• Excellent work history and attendance record.

Responsibilities

• Providing safe and timely response to emergent and non‑emergent calls from residents.
• Monitoring security monitors and fire alarm systems in the building.
• Greeting community visitors with exemplary customer service.

Skills

Microsoft Office (Word/Excel/Outlook)

Customer service

Communication skills

Multitasking

Problem-solving

Job description

Job Details – Location: Seattle, WA 98101 • Position Type: Full Time • Salary: $22.00‑$24.00 per hour • Shift: Graveyard (Night)

Overview

We are looking to immediately hire for a NIGHT shift Concierge/Front Desk position. The Concierge/Front Desk is a key role in creating a safe and secure environment for our residents. The successful candidate will create and maintain a strong, cross‑functional staff relationship by encouraging professionalism, communication, dedication to customer service and a commitment to conscientious response.

The Concierge/Front Desk serves as the information referral center for all residents, families, potential residents, staff, guests, community contacts, and others visiting the community.

Responsibilities

• Providing safe and timely response to emergent and non‑emergent calls from residents.
• Monitoring security monitors and fire alarm systems in the building, including the garage and lobby area.
• Graciously greeting any community visitors, displaying exemplary customer service in a friendly and professional manner.
• Performing entry‑level tech support to residents as needed.
• Providing administrative support for community operations including daily Concierge and Maintenance Reports, maintaining resident information and contact lists, support for holiday mailings and community celebrations, and much more.

Qualifications

• Minimum 2 years of experience using Microsoft Office: Word/Excel/Outlook.
• Minimum 1 year of experience answering phones and transferring calls.
• Excellent work history and attendance record.
• Comfortable with entry‑level office tasks such as printing and making photocopies, laminating, mail forwarding, and distribution of miscellaneous materials.
• Attention to detail and the ability to multitask, problem‑solve and communicate events accurately to management.
• Strong communication and interpersonal skills with the ability to respond calmly and politely to all residents, visitors and staff.
• Able to stay calm and focused on an emergency and ability to work independently with or without direct supervision.