Bell/Door Attendant-Full Time - The Langham, Chicago

Chuan Spa; Chicago (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Free meals while on duty

Uniforms provided

Discounted hotel stays

Job summary

The Langham, Chicago, part of Langham Hospitality Group, is hiring a bell attendant to extend a professional, courteous welcome to guests and assist with luggage and directions. You will escort guests to their accommodations, explain room features, and coordinate with housekeeping for any deficiencies.

Requirements include a high school diploma and at least 2 years of customer service experience. Must be able to lift 50+ pounds and work outdoors in varying weather; basic English proficiency

Qualifications

• 2 years of customer service experience required
• High School diploma or equivalent preferred

Responsibilities

• Maintain driveway traffic flow for main hotel entrance
• Retrieve guest items from cars and transport with a bell cart
• Escort guests to accommodations and inspect rooms for deficiencies
• Direct guests to outlets, spa, and other hotel facilities
• Answer inquiries with a clear, positive voice and provide directions
• Work outdoors in varying temperatures
• Push/pull/lift 50+ pounds and be able to stand/walk/bend
• Communicate in English to process luggage tags and rooming lists
• Explain parking procedures and costs to guests

Skills

Customer service

Communication

Guest services

Education

High School diploma or equivalent

Job description

Primary Objective of Position:

Provide a professional and courteous demeanor to all guests and clients. Provide accurate information to all inquiries regarding the hotel, city and surrounding area. Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage

Responsibilities and Job Duties:

• Maintain the driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading
• Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and package onto a bell cart to transport items throughout hotel designated room. Navigate bell cart through public areas, guest room corridors and to elevators
• Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests to housekeeping immediately. Point out room features and directory for reference
• Directs guest flow through hotel giving assistance and directions to restaurants, Chuan Spa and other guest/client facilities
• Ability to listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, function rooms, other hotel services and directions to local attractions
• Ability to work in and outdoors in vast changes in temperature dependent upon weather conditions
• Ability to push/pull/lift up to 50+ pounds; job frequently requires standing, bending, walking, kneeling, crouching and stooping
• Ability to communicate effectively in English to ascertain information from luggage tags and claim checks; to write numbers and names on claim checks and rooming lists
• Communicate guest parking procedures and applicable costs to arriving guests/clients

Experience Required:

• High School graduate or equivalent preferred
• 2 years of previous customer service experience required

Salary Range:

$14.75 - $18.43/hour, plus discretionary gratuities

Benefits Included for Full-Time Colleagues:

• Vacation Pay and Sick/Personal time (in accordance with Chicago Paid Leave and Paid Sick Leave Law)
• Paid Holidays
• Medical, Dental and Vision Insurance for you and your family (employee paid partial premiums)
• Basic Life Insurance, AD&D, and Short-Term Disability (company paid)
• Long Term Disability, Additional Life Insurance, Child Life, Spouse Life, Pet Insurance, ID Theft Protection Coverage, Prepaid Legal, Critical Illness, Hospital Care, Accidental Injury Supplemental Plans (available for purchase)
• 401k plan with Roth option and employer match
• Free meals while on duty
• Uniforms and cleaning of uniforms (for applicable positions)
• Free and discounted hotel stays
• Discounted parking
• Guidance Resources – company paid benefit for personal counseling

EOE, Including Disability/Veterans

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

Majestic views of the cityscape, the Chicago River, and Lake Michigan. All housed in a skyscraper designed by renowned architect Mies van der Rohe. Situated in downtown Chicago, our hotel is mere minutes from the Loop, Grant Park, Magnificent Mile, Millennium Park, and Navy Pier. Discover the perfect blend of convenience and stylish comfort only at The Langham, Chicago. For more information about the property, please visit:https://www.langhamhotels.com/en/the-langham/chicago/