Night Auditor - Riverfront Hotel: Growth & Guest Experience

Avenue5 Residential; Post Falls (ID); On-site; USD 28,000 - 36,000; Full time

Job summary

The Red Lion Hotel Templin’s on the River in Post Falls, Idaho is seeking a night auditor to serve as the guests’ first point of contact during the evening shift. You will manage registrations, reservations, and provide information about rooms, rates, and amenities.

Under Avenue5 Residential management, you will ensure a welcoming, smooth overnight experience, handle overnight reports, and assist VIP guests and event attendees when needed.

Qualifications

• High school diploma is required.
• At least one year of customer service experience is required.
• Must complete and pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests by collecting necessary information (contact details and stay dates).
• Welcome guests upon arrival and assign rooms.
• Provide information about hotel, rooms, rates, and amenities.
• Respond to client complaints in a timely and professional manner.
• Coordinate with housekeeping to ensure rooms are clean and ready.
• Arrange services for VIP guests and events.
• Upsell facilities and services when appropriate.
• Maintain records of bookings and payments; run overnight reports and email to management.

Skills

Customer service

Communication

Team player

Education

High school diploma

Job description

The Red Lion Hotel Templin’s on the River in Post Falls, Idaho is seeking a night auditor to serve as the guests’ first point of contact during the evening shift. You will manage registrations, reservations, and provide information about rooms, rates, and amenities.

Under Avenue5 Residential management, you will ensure a welcoming, smooth overnight experience, handle overnight reports, and assist VIP guests and event attendees when needed.