Night Auditor - PART TIME

Colwen Management Inc; Chelsea (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Salary range $20-$21

Job summary

Colwen Hotels in Chelsea, MA is seeking a friendly Night Auditor to balance hotel transactions and close the day, while assisting guests and maintaining the front desk area.

This overnight position requires strong communication, attention to detail, and the ability to manage nightly audits and guest requests. The role also involves ensuring lobby cleanliness and adherence to hotel policies.

Qualifications

• One year of related hotel experience.
• Excellent verbal and written communications.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Familiarity with local area and ability to provide directions.
• Proficient with Microsoft Office Suite.
• Ability to learn software and operate the property management system.

Responsibilities

• Operate the front desk and assist guests during all phases of stay.
• Balance ledgers and run night audit/ daily close.
• Provide exceptional guest service and address requests.
• Ensure timely check-in and check-out.
• Maintain lobby/front desk area neat and orderly.
• Process payments and ensure accurate billing.
• Communicate daily closing issues with the Audit team.

Skills

Verbal and written communications

Organizational skills

Interpersonal and customer service

Local area knowledge

Willingness to learn software

Tools

Microsoft Office Suite

Property Management System

Job description

Residence Inn/Fairfield Inn Chelsea
200 Maple Street
Chelsea, MA 02150, USA

Description

We are seeking a friendly and detail-oriented Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests, and maintaining the cleanliness and appearance of the front desk area.

General Responsibilities:

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
• Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date.
• Provide exceptional guest service.
• Efficiently manage the operations of the front desk, ensure check in and check out is timely.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign guest rooms.
• Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
• Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
• Maintain knowledge of hotel policies including rates, discounts, special offers, and community events.
• Ensure prompt delivery of billing to guests.
• Ensure accuracy of daily closing reports.
• Process all payment types e.g. charges, cash, checks, debit, or credit cards.
• Communicate with Lead Audit team relating to daily closing and issues.
• Discreetly handle confidential guest information.
• Ensure lobby and shared areas are neat and orderly.
• Adhere to all Colwen and brand standards.
• Maintain STRICT key controls.
• Perform other related duties as assigned.

Requirements:

• One year of related experience, hotel preferred
• Excellent verbal and written communications skills
• Strong organizational skills and attention to detail
• Superior interpersonal and customer service sills, ability to deal with difficult guests
• Familiarity with local area, ability to provide directions and maps to local attractions and destinations
• Proficient with Microsoft Office Suite and common computer software programs
• Ability to learn computer software programs and operate property management system

We’ve got you covered: Benefits & Perks

• Medical Insurance with Company-Funded HRA
• Vision Insurance
• Flexible Spending Accounts
• Wide-Array of Supplemental Insurance Offerings
• Paid Time Off Programs
• Employee Assistance Program
• 401K Plan – Traditional & Roth Options with Employer Match
• Hotel Discount Travel Program for Associates & Family
• Exclusive Associate Discounts – Travel, Entertainment, & Retail
• Training and Development Programs
• Salary range $20-$21

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.