Night Auditor: Reconcile Accounts & Elevate Guest Experience

Homewood Columbus/Polaris; Columbus (OH); On-site; USD 21,000 - 30,000; Full time

Job summary

Ivy Hospitality in Columbus, OH is seeking a Night Auditor to oversee nightly front desk operations and reconcile daily financials, ensuring reports are ready for the next day. You will perform check-ins/check-outs, handle guest inquiries, manage a house bank, and assist with safety deposit boxes while maintaining high service standards during overnight hours.

This role requires strong attention to detail, integrity with financials, and the ability to work nights, weekends, and holidays as

Qualifications

• High school diploma or equivalent required.
• One to two years in accounting or front office preferred.
• Strong written and verbal communication.
• Knowledge of the hotel and local area attractions.
• Ability to sit at a desk 8 hours with some standing/walking.
• Lift up to 15 lbs occasionally.

Responsibilities

• Perform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries.
• Reconcile all daily front desk agents’ work, ensuring accuracy in the daily accounting processes.
• Run the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.
• Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
• Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports.
• Issue and control access to safety deposit boxes, and post miscellaneous charges as requested.
• Respond to and resolve guest complaints efficiently and courteously.
• Answer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency.
• Operate or assist with any necessary transportation arrangements in a timely and courteous manner.
• Assist guests with luggage and be knowledgeable about local area attractions and hotel services.
• Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and accurate service.
• Adhere to applicable company Standard Operating Procedures (SOPs) to maintain consistency and compliance.
• Effectively utilize the Property Management System and Electronic Key Equipment. Maintain a clean and orderly work area, respond promptly to FOM or MOD requests.
• Maintain open lines of communication with all departments, sharing pertinent information as needed.
• Be self-motivated and use time wisely, responding positively to new ideas and feedback. Demonstrate proper selling techniques during the reservation and walk-in process, actively seeking opportunities to upsell and increase revenue.
• Complete shift closing accurately, obtaining appropriate approval signatures and authorization codes.
• Associates may be required to work varying schedules, including nights, weekends, and holidays, based on business needs.
• Full compliance with company rules and regulations is required for the safe and effective operation of the hotel facilities. Violations may result in disciplinary action, up to and including termination.

Skills

Communication skills

Hotel knowledge

Professionalism & confidentiality

Physical stamina

Time management

Education

High school diploma or equivalent

Job description

Ivy Hospitality in Columbus, OH is seeking a Night Auditor to oversee nightly front desk operations and reconcile daily financials, ensuring reports are ready for the next day. You will perform check-ins/check-outs, handle guest inquiries, manage a house bank, and assist with safety deposit boxes while maintaining high service standards during overnight hours.

This role requires strong attention to detail, integrity with financials, and the ability to work nights, weekends, and holidays as