Night Auditor: Overnight Front Desk & Reconciliation Pro

Ivy Hospitality; Westlake (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

401(k) Retirement Plan

Paid Time Off

Job summary

Ivy Hospitality is seeking a Night Auditor to oversee nightly front desk operations, reconcile daily financial activities, and prepare reports for the next day’s operations. The role includes manager-on-duty coverage and delivering exceptional guest experiences.

The position requires a high school diploma or equivalent and 1–2 years in accounting or front office. Candidates should be able to handle reservations, payments, and guest inquiries while maintaining accuracy and security.

Qualifications

• Education: High school diploma or equivalent required.
• Experience: 1–2 years in accounting or front office preferred.
• Strong communication skills, both verbal and written.

Responsibilities

• Perform the duties of a front desk agent, including guest check-in/check-out, reservation handling, and responding to guest inquiries.
• Reconcile all daily front desk agents' work, ensuring accuracy in the daily accounting processes.
• Run the trial balance to post rooms and close the day, preparing and distributing next-day reports for the Front Office, Housekeeping, Sales, and Executive Office as required.
• Provide exceptional guest service by greeting and welcoming guests, handling guest complaints promptly, and ensuring a positive guest experience.
• Handle financial transactions such as accepting payments, maintaining a house bank, and preparing accurate receipt reports.
• Issue and control access to safety deposit boxes, and post miscellaneous charges as requested.
• Respond to and resolve guest complaints efficiently and courteously.
• Answer telephones promptly and handle reservations, check-ins, and check-outs with accuracy and efficiency.
• Operate or assist with any necessary transportation arrangements in a timely and courteous manner.
• Assist guests with luggage and be knowledgeable about local area attractions and hotel services.
• Manage messages, wake-up calls, mail, and faxes properly, ensuring prompt and accurate service.
• Adhere to applicable company SOPs to maintain consistency and compliance.
• Effectively utilize the PMS and Electronic Key Equipment, keep area tidy, and respond to FOM or MOD requests.
• Maintain open lines of communication with all departments, sharing pertinent information as needed.
• Be self-motivated, time-efficient, and capable of upselling to increase revenue.
• Complete shift closing accurately, with approvals and authorization codes.
• Flexibility to work nights, weekends, and holidays per business needs.
• Full compliance with company rules and regulations for safe operation.

Skills

Front desk

Check-in/out

Reservations handling

Cash handling

Financial reconciliation

Guest service

Upselling

Phone handling

Education

High school diploma or equivalent

Tools

Property Management System

Electronic Key Equipment

Job description

Ivy Hospitality is seeking a Night Auditor to oversee nightly front desk operations, reconcile daily financial activities, and prepare reports for the next day’s operations. The role includes manager-on-duty coverage and delivering exceptional guest experiences.

The position requires a high school diploma or equivalent and 1–2 years in accounting or front office. Candidates should be able to handle reservations, payments, and guest inquiries while maintaining accuracy and security.