Night Auditor & Front Desk Specialist

Holiday Inn Express and Suites; Philadelphia (Philadelphia County); On-site; USD 17,000 - 25,000; Full time

Job summary

Holiday Inn Express and Suites in Philadelphia is seeking a Night Auditor to greet guests, check them in and out, and perform nightly audits of the hotel’s financial data. You will handle financial transactions, assist guests with services, and contribute to a high-quality guest experience.

The role requires flexibility for overnights and weekends, basic computer skills, and a focus on accuracy and customer service to maintain hotel standards.

Qualifications

• High School diploma or equivalent.
• Hotel/motel experience is preferred.
• Accuracy and speed for executing assigned tasks and job responsibilities.
• Ability to work a variety of days, including overnights, weekends and holidays.
• Strong customer services skills essential when interacting with guests.
• Ability to exercise good judgment and self-control.
• Basic computer skills to operate various property management and reservations systems.
• Basic math skills are used frequently when handling cash or credit cards.
• Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
• Ability to prioritize responsibilities and be self-sufficient in periods of reduced occupancy.
• Must demonstrate enthusiasm, trustworthiness, personal integrity and honesty.
• Must be detailed oriented, able to plan, prioritize, multi-task and meet job responsibilities in a fast-paced environment.
• Demonstrated ability to operate safely in the workplace.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Members and also new and returning guests.
• Check guests in, issue room keys, provide information on hotel services and amenities and information on the surrounding area and events.
• Ensure that required identification and payment information is taken from guests at check-in.
• Up-sell rooms where possible to maximize hotel revenue.
• Answer phones in a prompt and courteous manner.
• Respond efficiently to guest complaints, special requests and take immediate action to ensure guest satisfaction.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Check guests out, including resolving any late, incorrect or disputed charges.
• Accurately process daily cash and credit card transactions using established procedures.
• Communicate status of all rooms to department heads via prescribed reporting procedures.
• Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty.
• Maintain daily logs as per hotel procedure.
• Remove snow and salt exterior areas to ensure guest safety when necessary.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Process daily audit of financial data.
• Additional duties and responsibilities as assigned by management.

Skills

Customer service

Attention to detail

Communication

Time management

Teamwork

Judgment

Multi-tasking

Safety awareness

Education

High school diploma or equivalent

Tools

Property management systems

Reservations systems

Job description

Holiday Inn Express and Suites in Philadelphia is seeking a Night Auditor to greet guests, check them in and out, and perform nightly audits of the hotel’s financial data. You will handle financial transactions, assist guests with services, and contribute to a high-quality guest experience.

The role requires flexibility for overnights and weekends, basic computer skills, and a focus on accuracy and customer service to maintain hotel standards.