Night Auditor - Part Time - Weekend

Kings Courtyard Inn; Charleston (SC); Presencial; USD 17.000 - 25.000; A tiempo parcial

Descripción de la vacante

Kings Courtyard Inn in Charleston, SC is seeking a motivated, customer service focused individual for a part-time night audit position. The right candidate must be available to work Fridays and Saturdays from 11pm to 7am.

The night audit covers verifying charges on guest folios, posting daily room charges, processing deposits on future reservations, reconciling credit card charges, closing the batch, and posting charges to folios.

Formación

• Must be comfortable working alone during the shift.
• Ability to interact with guests in a cordial and congenial manner.
• Detail-oriented and able to catch errors in the computer system.
• Must be available for 11 pm–7 am shift on Fridays and Saturdays.
• Familiarity with Windows OS, Microsoft Office, email, and multi-line phones.
• Previous hotel or audit experience is preferred.
• Familiarity with Charleston restaurants and events is preferred.

Responsabilidades

• Completing all steps of the night audit process.
• Compiling and collating all night audit reports and delivering to necessary parties.
• Preparing coffee service, collecting breakfast cards, delivering newspapers, and preparing morning concierge paperwork.
• Answering all incoming calls and assisting with reservations, with recommendations as needed.
• Handling all steps of check-in/check-out as concierge and bell.
• Creating the housekeeping sheet from assignments sent by the housekeeping manager.
• Ensuring building security and handling fire alarm procedures and non-guests at night.
• Ensuring all public spaces are clean and orderly before shift end.
• Informing daytime staff of potential problems and sending end-of-shift reports.

Conocimientos

Customer service

Attention to detail

Guest interaction

Independence

Night shift

Herramientas

Windows OS

Microsoft Office

Email

Multi-line phone system

Descripción del empleo

Kings Courtyard Inn is looking for a motivated, customer service focused individual for a part-time night audit position. The right candidate must be available to work Fridays and Saturdays from 11pm - 7am.

The night audit consists of verifying that charges are correct on guest folios, posting daily room charges, processing deposits on future reservations, reconciling the day's credit card charges, closing the day's credit card batch, and posting relevant charges to guest folios. Night audit is the only employee on staff for the entire shift and is thus additionally responsible for all concierge, bell, and housekeeping services overnight. Night audit is expected to assist with guest requests in all aspects, including check-in and check out, reservations calls, and assistance with any other issues.

Responsibilities:

• Completing all steps of the night audit process
• Compiling and collating all night audit reports and paperwork and delivering paperwork to necessary parties
• Preparing coffee service, collecting breakfast cards, delivering newspapers, and preparing paperwork for the morning concierge.
• Answer all incoming phone calls and assist as necessary, including taking room reservations. The audit is not expected to make reservations for tours or restaurants but should be able to make appropriate recommendations.
• Handle all steps of the check-in and check-out process, both as concierge and bell.
• Create the housekeeping sheet from assignments sent by the housekeeping manager.
• Responsible for the security of the building including the ability to handle fire alarm procedures and non-guests not welcomed during night hours.
• Ensure all public spaces are clean and orderly before the end of the shift.
• Responsible for informing relevant staff of any potential problems that must be handled during the daytime, as well as sending out an end-of-shift report for all front desk and management staff.

Night Audit Requirements:

• An ideal night auditor should be comfortable working alone without any assistance.
• Must be able to positively interact with guests in a cordial and congenial manner
• Must be detail-oriented and able to catch any errors or discrepancies in the computer system. The organization is a key aspect of the job.
• Must be available to work the 11 pm-7 am shift Friday and Saturday.
• Familiarity with Windows operating system, Microsoft Office products, email, and multi-line phone systems required
• Previous hotel or audit experience is preferred.
• Familiarity with Charleston restaurants and events is also preferred.

The Charming Inns family of companies are equal opportunity employers. We celebrate diversity and are committed to creating an inclusive environment for all employees.