Night Auditor – Elevate Overnight Guest Experience

Pyramid Global Hospitality; Excelsior Springs (MO); Sur place; USD 19 000 - 28 000; Plein temps

Résumé du poste

The Elms Hotel & Spa in Excelsior Springs, MO is seeking a Night Auditor for the Front Desk to greet guests, check them in, and provide information about the hotel and area. The role emphasizes guest engagement and accurate night‑shift procedures.

The ideal candidate delivers exceptional service, handles inquiries calmly, and supports other departments as needed. Training and advancement opportunities are offered by Pyramid Global Hospitality.

Qualifications

• Must be able to work overnight hours including weekends and holidays.
• High attention to detail.
• High school diploma or equivalent.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.

Responsabilités

• Check guests in and register; provide hotel information and local area details.
• Resolve problems and WOW guests through recovery when needed.
• Promote and sell hotel programs.
• Maintain house bank and generate daily/weekly reports.
• Follow Night Audit procedures with attention to detail.
• Communicate information to manager on duty.
• Assist other departments as needed.

Connaissances

Excellent verbal and written comms

Computer skills

Attention to detail

Overnight availability

Customer service orientation

Formation

High school diploma or equivalent

Description du poste

The Elms Hotel & Spa in Excelsior Springs, MO is seeking a Night Auditor for the Front Desk to greet guests, check them in, and provide information about the hotel and area. The role emphasizes guest engagement and accurate night‑shift procedures.

The ideal candidate delivers exceptional service, handles inquiries calmly, and supports other departments as needed. Training and advancement opportunities are offered by Pyramid Global Hospitality.