Night Auditor — Elevate Overnight Guest Experience

BENCHMARK; Riverside (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

The Mission Inn Hotel & Spa, a Pyramid Global Hospitality property in Riverside, CA, is seeking a Night Auditor to welcome guests, manage registrations, and ensure accurate nightly reporting from 11pm–7am. The ideal candidate is detail‑focused, customer‑driven, and capable of handling high‑volume, fast‑paced operations with a positive, engaging demeanor.

Responsibilities include checking in guests, resolving issues, promoting hotel programs, and coordinating with other departments while

Qualifications

• Must have the ability to work the overnight hours.
• High attention to detail.
• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
• Be knowledgeable of all emergency procedures and policies
• Maintain house bank
• Generate, Print and distribute daily and weekly reports
• Ensure the Night Audit procedures are followed with great attention to detail
• Communicate all pertinent information to manager on duty
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
• Assist other departments as needed

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

The Mission Inn Hotel & Spa, a Pyramid Global Hospitality property in Riverside, CA, is seeking a Night Auditor to welcome guests, manage registrations, and ensure accurate nightly reporting from 11pm–7am. The ideal candidate is detail‑focused, customer‑driven, and capable of handling high‑volume, fast‑paced operations with a positive, engaging demeanor.

Responsibilities include checking in guests, resolving issues, promoting hotel programs, and coordinating with other departments while