Overnight Front Desk Auditor — Guest Experience Leader

BENCHMARK; Halifax Estates (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

401k with company match

Lucrative bonus programs

Full benefits

Job summary

Pyramid Global Hospitality is seeking a Night Auditor for the Shores Resort and Spa in Florida. You will be the first point of contact for guests, handling check-ins and information while maintaining accuracy, guest satisfaction, and nightly reports.

The ideal candidate has a high school diploma, strong communication skills, attention to detail, and the ability to work overnight hours including weekends and holidays. Excellent computer skills and a friendly, proactive demeanor are essential.

Qualifications

• High school diploma or equivalent required.
• Must have ability to work overnight and at holidays/weekends.
• Strong attention to detail and excellent communication skills.
• Outgoing, engaging personality with a genuine desire to help guests.
• Proficient computer skills and ability to operate hotel front desk systems.

Responsibilities

• Check guests in and out, ensuring accurate records and proper credit handling.
• Provide information about hotel amenities and local area to guests.
• Promote and sell hotel programs and services.
• Interact professionally with hotel/resort staff and assist other departments as needed.
• Maintain daily and weekly reports and ensure night audit procedures are followed.

Skills

Attention to detail

Customer service

Verbal communication

Written communication

Interpersonal skills

Time management

Education

High school diploma or equivalent

Tools

Hotel front desk software

Job description

Pyramid Global Hospitality is seeking a Night Auditor for the Shores Resort and Spa in Florida. You will be the first point of contact for guests, handling check-ins and information while maintaining accuracy, guest satisfaction, and nightly reports.

The ideal candidate has a high school diploma, strong communication skills, attention to detail, and the ability to work overnight hours including weekends and holidays. Excellent computer skills and a friendly, proactive demeanor are essential.