Night Auditor: Overnight Guest Experience & Operations

The Greystone Inn; North Carolina; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Job summary

The Greystone Inn is seeking a Night Auditor to manage overnight operations and ensure a smooth handoff to the morning staff. You will reconcile accounts, secure the property, and assist guests checking in during the night, while delivering friendly, service-oriented support.

You should be comfortable using a computer and reservation systems, able to work 11pm–7am, and capable of handling multiple priorities with a positive attitude. Health benefits are available for full-time staff.

Qualifications

• Availability to work overnight, 11pm to 7am.
• Be friendly and smiling.
• Comfortable using a computer and learning new systems.
• Ability to adapt to a changing environment and handle multiple priorities.
• Ability to stand throughout shift and occasionally lift up to 15 lbs.

Responsibilities

• Reconcile accounts, secure property, and assist late-arriving guests with check-in.
• Be the point of contact for guest requests and use the reservation system to input/retrieve information, assist with reservations, and provide directions.
• Prepare morning paperwork for Front Desk and Housekeeping.
• Complete nightly cleaning assignments.
• Secure all doors and gates on the property and conduct a floor sweep.

Skills

Overnight availability

Guest service

Communication

Problem solving

Computer literacy

Tools

Reservation system

Job description

The Greystone Inn is seeking a Night Auditor to manage overnight operations and ensure a smooth handoff to the morning staff. You will reconcile accounts, secure the property, and assist guests checking in during the night, while delivering friendly, service-oriented support.

You should be comfortable using a computer and reservation systems, able to work 11pm–7am, and capable of handling multiple priorities with a positive attitude. Health benefits are available for full-time staff.