Night Auditor/Overnight Guest Service Ambassador

Davidson Hospitality Group; Islamorada (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Teledoc service

Pet Insurance

Job summary

Amara Cay Resort in the Florida Keys is seeking a Night Auditor & Overnight Guest Service Ambassador to join the team during the night shift, balancing daily revenue and expenses and performing front desk duties for late arrivals and early departures.

The role combines guest service with property patrol, ensuring guest satisfaction, safety, and a smooth reset for the next day across Amara Cay and La Siesta properties.

Qualifications

• Prior cash handling experience
• High school diploma or equivalent
• 1-2 years of experience as a Night Auditor or in a similar role preferred
• Strong attention to detail and ability to multitask
• Excellent communication and problem-solving skills
• Read, write and speak English fluently
• Ability to work independently with minimal supervision
• Strong computer skills
• Ability to work flexible hours including overnights, weekends, and holidays

Responsibilities

• Perform front desk duties such as guest check-ins and check-outs during the night shift
• Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions
• Produce various reports for management, including the End of Shift Reports
• Identify the causes of out-of-balance situations and correct errors to prevent re-occurrence
• Reset the pool, public restrooms and common areas for the next day, and help with hotel laundry between rounds
• Answer guests’ questions about hotel services, amenities and local area
• Respond to guest requests and issues through HotSos and follow arrival/departure procedures
• Complete overnight rounds of guest room areas and public spaces and document them
• Process guest payments and maintain accurate records
• Conduct night audits to verify guest accounts and resolve discrepancies
• Assist guests with inquiries during the night
• Ensure safety and security of the premises overnight
• Provide exceptional customer service and a welcoming atmosphere
• Collaborate with other departments to address guest needs
• Maintain knowledge of hotel services and local attractions

Skills

Cash handling

Attention to detail

Multitasking

Communication skills

English fluency

Independent work

Computer skills

Flexible hours

Education

High School Diploma

Job description

Property Description

Amara Cay Resort is a stunning oceanfront property located in the picturesque Florida Keys. As a job applicant, you will have the opportunity to join a team that is dedicated to providing memorable guest experiences in a tropical paradise. The resort features modern amenities, lush landscaping, and breathtaking ocean views, creating an idyllic work environment. With a range of positions available, including front desk, housekeeping, food and beverage, and more, there are opportunities for career growth and advancement. As a part of the Amara Cay team, you will have the chance to work in a dynamic, guest-centric environment, providing exceptional service to guests from all over the world. Join us in creating unforgettable moments for our guests and become a part of our enthusiastic team at Amara Cay Resort!

Overview

Are you a detail-oriented individual who thrives in a fast-paced environment? Join our team as a Night Auditor & Overnight Guest Service Ambassador. This position combines overnight guest service and property patrol with the verification and balancing of the hotel’s daily financial transactions. This position works the overnight shift at Amara Cay and La Siesta, sets the tone for the guest experience, keeps the property safe, clean and reset for the next day, and completes the night audit.

Summary:

• Perform front desk duties such as guest check-ins and check-outs during the night shift
• Follow proper audit procedures to balance the hotel’s daily revenue and expense transactions.
• Produce various reports for management, including the End of Shift Reports.
• Identify the causes of out-of-balance situations in a timely manner, and take initiative to correct errors to prevent re-occurrence.
• Reset the pool, public restrooms and common areas for the next day, and help with hotel laundry between rounds.

• Answer guests’ questions about the hotel services, amenities and local area.

• Respond to guest requests and issues through HotSos, and follow the hotel’s recommended guest arrival and departure procedures.

• Complete scheduled overnight rounds of guest room areas, indoor public areas, outdoor areas, parking lots, back of house and La Siesta, and document them on the Guest Ambassador Overnight Checklist.

• Process guest payments and maintain accurate records
• Conduct night audits to verify the accuracy of guest accounts and resolve any discrepancies
• Assist guests with inquiries, requests, and any issues that may arise during the night
• Ensure the safety and security of the hotel premises during overnight hours
• Provide exceptional customer service and create a welcoming and positive atmosphere for guests
• Collaborate with other departments to address guest needs and ensure a seamless guest experience
• Maintain knowledge of hotel services, facilities, and local attractions to assist guests effectively

Join our team of hospitality professionals and contribute to the success of our hotel during the night hours.

Qualifications

• Prior cash handling experience necessary
• High school diploma or equivalent required
• 1-2 years of experience as a Night Auditor or in a similar role preferred
• Strong attention to detail and ability to multitask
• Excellent communication and problem-solving skills
• Read, write and speak English fluently
• Ability to work independently with minimal supervision
• Strong computer skills
• Ability to work flexible hours including overnights, weekends, and holidays

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.