Night Auditor & Overnight Front Desk Lead

Sonesta Hotels International Corporation; Chicago (IL); On-site; USD 3,720,000 - 3,857,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company M​

401(k) Retirement Plan with Company M

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long-Term 

Job summary

Sonesta International Hotels in the United States is seeking a Night Auditor to balance hotel income and expenses for the 24-hour operation and to serve as a Guest Service Agent during the overnight shift.

The role requires attention to detail, basic math skills, and proficiency with Microsoft Office and Opera systems. Prior hotel experience is preferred, and ServSafe and/or TIPS certifications may be required depending on location.

Qualifications

• High School diploma or equivalent required.
• One year of previous hotel experience preferred.
• Previous background from the extended stay industry preferred.
• Reading and writing skills are utilized when compiling department records, guest registration and reservation information.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Valid driver's license required.

Responsibilities

• Balance and audit room revenue, food and beverage revenue and telephone revenue for accuracy; assist in the preparation of all reports relevant to daily revenues.
• Balance and audit all room tax charges, cashier reports, and guest house accounts for accuracy.
• Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses.
• Prepare General Manager daily, weekly and month end reporting packs.
• Assist in the set up the complimentary breakfast service to include hot and cold food service, juice and coffee stations, and all supplies.
• Assist in the washing, drying, and folding of hotel laundry.
• Act as the security point of contact during various times in the shift.
• Communicate with the Operations Manager to resolve accounting discrepancies and to request or provide information.
• Register guests, issue room keys, and provide information on hotel services, room location, and Travel Pass rewards program. Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
• Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
• Issue, control and release guest safe-deposit boxes.
• Comply with federal, state and local laws regarding health, safety, and alcohol services.
• Perform other duties as assigned.

Skills

Fluent English

Microsoft Office

Opera systems

Education

High School diploma or equivalent

Tools

Opera PMS

Job description

Sonesta International Hotels in the United States is seeking a Night Auditor to balance hotel income and expenses for the 24-hour operation and to serve as a Guest Service Agent during the overnight shift.

The role requires attention to detail, basic math skills, and proficiency with Microsoft Office and Opera systems. Prior hotel experience is preferred, and ServSafe and/or TIPS certifications may be required depending on location.