Night Front Desk Manager: Lead Guest Experience & Ops

Sonesta Hotels International Corporation; Washington (Washington County); On-site; USD 68,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Health Savings Account with Company M​

401(k) Retirement Plan with Company M​

Paid Vacation and Sick Days

Sonesta Hotel Discounts

Educational Assistance

Paid Parental Leave

Company Paid Life Insurance

Company Paid Short Term and Long Term​

Various Employee Perks and Discounts

Job summary

Sonesta International Hotels is seeking a Night Manager to lead the Front Office and Night Audit teams, ensuring exceptional guest experiences and smooth overnight operations. You will drive nightly performance, manage check-in/out, and uphold revenue and safety standards across a dynamic hotel environment.

The role requires supervisory experience, hospitality know-how, and a commitment to Sonesta's Culture of Caring. Flexible hours including nights and weekends are expected.

Qualifications

• High school graduate, some college or equivalent.
• A 4-year college degree and at least 1 year of related experience preferred.
• Supervisory experience required.
• 2 years' experience as a Front Desk Manager preferred.
• Experience in a hotel or a hospitality-related field preferred.

Responsibilities

• Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes.
• Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).
• Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.
• Review resumes for arriving groups; organize and coordinates master accounts and group special requests.
• Maintain appropriate inventory of supplies and operating equipment including ordering and receiving.
• Ensure all Sonesta safety and sanitation standards are adhered to.
• Respond to guest complaints and ensure proper follow-up is completed.
• Serve as 'Manager on Duty' as required and respond to emergency situations as needed.
• Maintain high standards of personal appearance and grooming.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Guest experience

Analytical thinking

Supervisory skills

Hospitality industry knowledge

Microsoft Word

Microsoft Excel

PowerPoint

Education

High school diploma or equivalent

Some college or equivalent

Bachelor’s degree in Hospitality or related field

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Sonesta International Hotels is seeking a Night Manager to lead the Front Office and Night Audit teams, ensuring exceptional guest experiences and smooth overnight operations. You will drive nightly performance, manage check-in/out, and uphold revenue and safety standards across a dynamic hotel environment.

The role requires supervisory experience, hospitality know-how, and a commitment to Sonesta's Culture of Caring. Flexible hours including nights and weekends are expected.