Night Auditor: Overnight Front Desk & Guest Experience

Holiday Inn Express and Suites; Merrillville (IN); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

Holiday Inn Express and Suites in Merrillville, IN is seeking a Night Auditor for the overnight shift from 11 PM to 7 AM. Availability on weekends is a must.

You will run the night audit, produce daily financial reports, greet guests, manage check-ins/outs, handle transactions, answer questions, and help maintain the property.

Qualifikationen

• High school diploma or equivalent preferred.
• Must be available to work weekends (Sat/Sun).
• Overnight shift: 11 PM–7 AM.
• Able to walk and bend frequently during shift.
• Reliable transportation and professional attitude.

Aufgaben

• Run the night audit and reset the operating system for the next day.
• Send out daily financial reports to the property and corporate team.
• Greet guests in person and over the phone.
• Coordinate guest check-in/check-out and assist with reservations.
• Answer guest questions and resolve issues.
• Monitor daily reservations and prepare rooms for check‑in.
• Handle cash and credit transactions promptly.
• Assist guests with requests and resolve complaints.
• Maintain cleanliness and perform light cleaning as needed.
• Perform other duties as assigned by the general manager.

Kenntnisse

Customer service

Communication

Problem solving

Attention to detail

Independent work

Reliability

Ausbildung

High school diploma or equivalent

Jobbeschreibung

We are looking for a Night Auditor to join our team! Our ideal candidates have a flair for communication

and the ability to problem solve. This is an over-night position, hours are 11 PM to 7 AM!

MUST BE AVAILABLE TO WORK WEEKENDS!

IF YOU ARE NOT AVAILABLE TO WORK SATURDAY AND SUNDAY, PLEASE DO NOT APPLY!

Responsibilities include:

Running the night audit and resetting the operating system for next days business

Sending out daily financial reports to above property and corporate team

Greeting guests both in person and over the phone

Coordinating guest check-in/check-out and assisting guests with making reservations

Answering guest questions and assisting guests with any problems they may experience

Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in

Handling financial transactions (both cash and credit)

Promptly assisting with guest requests

Actively listening to and resolving guest complaints

Ensuring cleanliness of the property and performing light cleaning duties if needed

Other duties as assigned by general manager

Requirements:

High school diploma or equivalent preferred

Ability to walk and bend frequently throughout shift

Detail oriented

Professional attitude

Reliable transportation

Ability to work independently

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!