Hotel Overnight Auditor

Holiday Inn Express and Suites; Mokena (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Holiday Inn Express and Suites in Mokena, IL is seeking a Night Auditor to manage overnight operations, compile and send daily financial reports, and provide warm guest service during late hours.

The ideal candidate communicates well, pays close attention to detail, handles cash and check-outs, and maintains a calm, professional demeanor on all overnight tasks. Weekend availability is required.

Qualifications

• High school diploma preferred.
• Ability to walk and bend frequently during shift.
• Reliable transportation and punctual attendance.

Responsibilities

• Run the night audit and reset the operating system for the next day’s business.
• Send out daily financial reports to property and corporate teams.
• Greet guests in person and over the phone.
• Coordinate guest check-in/check-out and assist with reservations.
• Handle guest questions and resolve issues while maintaining service standards.

Skills

Communication

Problem solving

Independent work

Attention to detail

Customer service

Education

High school diploma

Tools

POS system

Hotel PMS

Job description

We are looking for a Night Auditor to join our team! Our ideal candidates have a flair for communication

and the ability to problem solve. This is an over-night position, hours are 11 PM to 7 AM!

MUST BE AVAILABLE TO WORK WEEKENDS!

IF YOU ARE NOT AVAILABLE TO WORK SATURDAY AND SUNDAY, PLEASE DO NOT APPLY!

Responsibilities include:

• Running the night audit and resetting the operating system for next days business
• Sending out daily financial reports to above property and corporate team
• Greeting guests both in person and over the phone
• Coordinating guest check-in/check-out and assisting guests with making reservations
• Answering guest questions and assisting guests with any problems they may experience
• Monitoring daily reservations and ensuring assigned rooms are prepared prior to check-in
• Handling financial transactions (both cash and credit)
• Promptly assisting with guest requests
• Actively listening to and resolving guest complaints
• Ensuring cleanliness of the property and performing light cleaning duties if needed
• Other duties as assigned by general manager

Requirements:

• High school diploma or equivalent preferred
• Ability to walk and bend frequently throughout shift
• Detail oriented
• Professional attitude
• Reliable transportation
• Ability to work independently

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!