Night Auditor & Guest Experience Specialist

Lodging Dynamics; Anaheim (CA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance, dental, vision

401(k) and pet insurance

Paid time off

Leadership development program

Job summary

A national hospitality management company is seeking a Night Auditor to ensure a positive guest experience at their California hotel. Responsibilities include check-ins, reconciling accounts, responding to inquiries, and providing outstanding customer service. Ideal candidates should have 2+ years in hospitality, excellent communication skills, and the ability to multitask effectively. Benefits include health insurance, paid time off, and opportunities for professional growth.

Qualifications

• 2+ years' experience in customer service or hospitality.
• Strong written and verbal communication skills are essential.
• Ability to learn computer functions and other on-the-job skills.

Responsibilities

• Greet guests upon arrival and check them in.
• Reconcile all accounts in a timely manner.
• Respond to guest complaints, requests, and emergencies.

Skills

Excellent communication skills

Problem-solving skills

Attention to detail

Customer service skills

Ability to multitask

Job description

A national hospitality management company is seeking a Night Auditor to ensure a positive guest experience at their California hotel. Responsibilities include check-ins, reconciling accounts, responding to inquiries, and providing outstanding customer service. Ideal candidates should have 2+ years in hospitality, excellent communication skills, and the ability to multitask effectively. Benefits include health insurance, paid time off, and opportunities for professional growth.