Night Auditor – Luxury Napa Valley Resort (Overnight Role)

Hyatt Hotels Corporation; Napa (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary and benefits

Paid time off from date of hire

Medical, dental, and vision insurance

12 free nights at Hyatt hotels + staff

Colleague rates

$1,000 wellness/education support

Job summary

Hyatt Hotels Corporation is seeking a Front Office Host at Alila Napa Valley in Napa, CA. This role supports the front desk and night audit, delivering personalized service to luxury guests and contributing to a seamless guest experience.

The position requires overnight availability and emphasizes hospitality excellence in a Forbes-rated luxury setting, with competitive pay and comprehensive benefits. You will be part of a team that values genuine connection and meticulous service.

Qualifications

• One year previous experience in front desk or guest services in luxury hospitality preferred
• Strong communication and interpersonal skills

Responsibilities

• Welcome guests and assist with check-in/check-out procedures
• Respond to guest inquiries and requests in person and over the phone with professionalism and care
• Share accurate information about resort amenities, services, and local attractions
• Maintain a clean, organized, and inviting front desk area
• Complete night audit duties
• Assist with Valet as needed
• Collaborate with other departments to ensure timely guest service
• Support front office procedures including billing and administrative tasks
• Provide concierge-level assistance when needed
• Overnight scheduling, including weekends and holidays

Skills

Front desk experience

Guest services

Communication skills

Job description

Hyatt Hotels Corporation is seeking a Front Office Host at Alila Napa Valley in Napa, CA. This role supports the front desk and night audit, delivering personalized service to luxury guests and contributing to a seamless guest experience.

The position requires overnight availability and emphasizes hospitality excellence in a Forbes-rated luxury setting, with competitive pay and comprehensive benefits. You will be part of a team that values genuine connection and meticulous service.