Night Auditor — Luxury Front Desk, Napa Valley

Hyatt Hotels Corporation; California; Presencial; USD 30.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary and benefits

Paid time off from date of hire

Medical, dental, and vision insurance

12 free nights at Hyatt hotels + staff

$1,000 annual wellness/education reimb

Unique Forbes-rated luxury setting

Descripción de la vacante

Hyatt Hotels Corporation in Napa Valley seeks a Front Office Host to join the Alila Napa Valley team, delivering personalized guest service in a Forbes-rated luxury setting. The role focuses on greeting guests, guiding check-in/out, and offering concierge-level assistance to ensure a memorable stay.

One year of luxury hospitality front desk or guest services experience is preferred, with a valid driver's license and a clean MVR.

Formación

• One year of front desk or guest services experience in luxury hospitality preferred.
• Must have valid driver's license and a clean Motor Vehicle Record.

Responsabilidades

• Welcome guests and assist with check-in/check-out procedures
• Respond to guest inquiries and requests in person and over the phone with professionalism and care
• Share accurate information about resort amenities, services, and local attractions
• Maintain a clean, organized, and inviting front desk area
• Complete night audit duties
• Assist with Valet as needed
• Collaborate with other departments to ensure timely guest service
• Support front office procedures including billing and administrative tasks
• Provide concierge-level assistance when needed
• Overnight scheduling, including weekends and holidays

Conocimientos

Strong communication

Interpersonal skills

Multitasking

Professional attitude

Willingness to learn

Valid driver's license

Clean driving record

Herramientas

Computer systems

Phone systems

Descripción del empleo

Hyatt Hotels Corporation in Napa Valley seeks a Front Office Host to join the Alila Napa Valley team, delivering personalized guest service in a Forbes-rated luxury setting. The role focuses on greeting guests, guiding check-in/out, and offering concierge-level assistance to ensure a memorable stay.

One year of luxury hospitality front desk or guest services experience is preferred, with a valid driver's license and a clean MVR.