Night Auditor Lead - Front Desk & Guest Experience

DoubleTree by Hilton Miami Airport Convention Center; West Miami (FL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k plan

Hilton travel benefits

Free lunch

Parking

Job summary

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Night Auditor to join our team. This on-site role begins at $19 per hour and reports to the Front Office Manager, with duties centered on guest service, shift integrity, and front desk operations.

Responsibilities include maintaining appearance, handling reservations, monitoring the Front Desk system, and ensuring accurate billing and guest satisfaction throughout the night shift.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive experience in a hotel or related field.
• College coursework in related field helpful.
• Must have a valid driver’s license for the applicable state.

Responsibilities

• Approach encounters with guests and employees in a friendly, service-oriented manner.
• Maintain regular attendance in compliance with standards and hotel scheduling.
• Maintain high standards of personal appearance and grooming, including uniform and nametag.
• Comply with standards and regulations to ensure safe, efficient hotel operations.
• Oversee guest check-in/out to ensure friendly, efficient service.
• Run room status reports and relay information to affected departments.
• Monitor and manage front desk computer system operations.
• Assist in training new hires and cross-training current employees as needed.

Skills

Customer service

Multitasking

Communication

Attention to detail

Stand for shift

Shift flexibility

Licensed driver

Education

High School diploma

College coursework helpful

Job description

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Night Auditor to join our team. This on-site role begins at $19 per hour and reports to the Front Office Manager, with duties centered on guest service, shift integrity, and front desk operations.

Responsibilities include maintaining appearance, handling reservations, monitoring the Front Desk system, and ensuring accurate billing and guest satisfaction throughout the night shift.