Guest Services Agent - Front Desk (Airport Hotel)

AFP Management Corp; Miami (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Hilton travel benefits

Free lunch

Free parking

Job summary

The DoubleTree by Hilton Miami Airport Convention Center is seeking a friendly, courteous Front Desk Agent to join our team. This non-exempt role reports to the Front Office Manager and offers a pay rate of $15/hour.

Responsibilities include handling reservations, providing guest information, and coordinating front desk operations with housekeeping and maintenance as needed. Medical, dental, vision, a 401(k), travel benefits, lunch, and parking are offered.

Qualifications

• 1 year of customer service preferred.
• High school diploma or equivalent.
• Basic working knowledge of a computer (Word) and ability to multi-task.
• Excellent communication and interpersonal skills.
• Strong organization and time management.
• Ability to walk and climb stairs as needed.
• Ability to lift up to 20 pounds.
• Maintain high standard of personal hygiene and appearance.

Responsibilities

• Receive accommodation reservations from visitors and take guest details including payment information.
• Provide information about hotel procedures, policies and facilities.
• Make accommodation reservations for relocating guests.
• Maintain all guest reservations per credit card security requirements.
• Maintain training requirements as set by General Manager.
• Perform routine cleaning of front desk area (dusting, mopping, vacuuming).
• Manage equipment and supplies for the front desk and coordinate orders.
• Document minor repairs to room furniture and equipment; coordinate with relevant departments.
• Respond to guest requests for immediate repairs.
• Assist other staff with tasks such as transporting linens or supporting housekeeping as needed.
• Report lost-and-found items per hotel procedures.

Skills

Customer service

Communication

Organization

Multitasking

Computer literacy

Interpersonal skills

Education

High school diploma or equivalent

Tools

Word processing

Basic computer skills

Job description

The DoubleTree by Hilton Miami Airport Convention Center is seeking a friendly, courteous Front Desk Agent to join our team. This non-exempt role reports to the Front Office Manager and offers a pay rate of $15/hour.

Responsibilities include handling reservations, providing guest information, and coordinating front desk operations with housekeeping and maintenance as needed. Medical, dental, vision, a 401(k), travel benefits, lunch, and parking are offered.