Night Auditor & Guest Services Specialist

The Grand Beach Hotel; Surfside (FL); On-site; USD 25,000 - 26,000; Full time

Job summary

The Grand Beach Hotel in Surfside, FL is seeking a Night Auditor to manage front office operations, handle check-ins/check-outs, and ensure accurate payment processing. This role serves as a focal point for guest inquiries and reports to Front Office leadership.

Responsibilities include maintaining hotel computer systems, generating daily reports, and coordinating with accounting. Prior front desk or cashiering experience is preferred, along with strong math and communication skills.

Qualifications

• High school diploma or equivalent required.
• Some college or hospitality training preferred.
• Fluency in a foreign language (Spanish, French or Japanese) is a plus.
• Previous front desk/cashier experience is desirable.
• Knowledge of computer systems used in hotel operations.

Responsibilities

• Maintain knowledge of hotel features, rates and room status.
• Process guest check-ins/check-outs and handle payments.
• Prepare daily/weekly reports and manage front desk communications.
• Provide excellent guest service and resolve issues promptly.

Skills

Math calculations

English communication

Clear directions

Foreign language (Spanish/French/Japan

Education

High school graduate

Some college / hospitality training

Tools

Computer systems

Job description

The Grand Beach Hotel in Surfside, FL is seeking a Night Auditor to manage front office operations, handle check-ins/check-outs, and ensure accurate payment processing. This role serves as a focal point for guest inquiries and reports to Front Office leadership.

Responsibilities include maintaining hotel computer systems, generating daily reports, and coordinating with accounting. Prior front desk or cashiering experience is preferred, along with strong math and communication skills.