Night Auditor & Guest Services Specialist

Holiday Inn Express - Philadelphia E - Penn's Landing; Philadelphia (Philadelphia County); On-site; USD 25,000 - 34,000; Full time

Job summary

Holiday Inn Express - Philadelphia E - Penn's Landing is seeking a Night Auditor to greet guests, manage late-night check-ins, and ensure accurate daily financial audits. This role supports front desk operations and contributes to a positive guest experience.

The Night Auditor will handle room charges, assist guests, and collaborate with management to resolve issues, while maintaining logs and adhering to safety procedures.

Qualifications

• High School diploma or equivalent required.
• Hotel/motel experience preferred.
• Ability to work nights, weekends and holidays.
• Strong customer service and communication skills.

Responsibilities

• Welcome guests in a friendly and professional manner.
• Check guests in/out and issue keys.
• Upsell rooms to maximize revenue.
• Handle daily audits of financial data.
• Respond to guest concerns and requests.
• Maintain daily logs and report status to management.
• Follow safety procedures and security protocols.

Skills

Customer service

Multitasking

Cash handling

Communication

Teamwork

English proficiency

Education

High school diploma

Tools

Property management systems

Reservations systems

Job description

Holiday Inn Express - Philadelphia E - Penn's Landing is seeking a Night Auditor to greet guests, manage late-night check-ins, and ensure accurate daily financial audits. This role supports front desk operations and contributes to a positive guest experience.

The Night Auditor will handle room charges, assist guests, and collaborate with management to resolve issues, while maintaining logs and adhering to safety procedures.